Best Buy

Category: Electronics store

Address: 1240 Marvin Rd NE, Lacey, WA 98516, USA

Reviews

DJ D-Phoenix (DJ D-Phoenix)

Jan 2, 2022

I was in urgent need of an item (that i didn't realize couldn't be purchased there) and was so overwhelmed and distressed that i forgot my mask and had to take off my shirt and wrap it around my mouth and nose; i was made to wait when i …

Marina L Cole

Dec 17, 2021

Horrible customer service, we bought a gas stove from them, they deliver and install. After the gas range was installed and they have open plastic sleeve with plate griddle. It was damaged. They said they ll make a report and get us …

Allee M

Dec 17, 2021

GREAT customer service!! We used in store pickup for a monitor but it was taking a lot longer than expected so after going inside and investigating we were helped by an employee that was SUPER friendly and helped us figure out what was …

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Questions & Answers

Can you guys repair controllers?

Armando Lopez | Jan 15, 2021
david W (Mejah) | Jan 16, 2021

No they don't, sorry

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Can I bring my old printer to a Best Buy to recycle?

Linda Baron | Jan 16, 2018
Keith Bauer | Jan 17, 2018

Yes

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why even drive here when they have NO ONE working in the computer Dept?

connie hull | Dec 16, 2021
Day Williams | Dec 17, 2021

I don't have an answer for you, but did the whole store smell bad? Or was it just me? They're definitely understaffed which is about everywhere.

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Does Best Buy in Lacey, WA carry a remote control # TRT135 (for my Vizio TV?

Barbara Webster | Nov 16, 2021
P | Nov 17, 2021

eBay or Amazon would be your best bet if you want original remote

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Do I need to bring cables and cords with computer and printer when I come in to see the Geek Squad this morning

Merle Wilcox | Aug 18, 2021
Judy Marzano | Aug 19, 2021

I didn't need to. They can come to your house

Can you repair Apple watch screens?

Ashlyn Jamyson Salon | Mar 21, 2021
Warren Ramsey Braden II (Ramsey) | Mar 22, 2021

Yes they are certified apple repair

how do i get sales help over phone in lacey or tumwater ive been waiting on hold

Therese Taylor | Feb 19, 2021
M.F. Rancour | Feb 20, 2021

Lacey store employees were standing around yapping and playing on their phones and not even paying attention to customers. Good luck!

Why is it that Best Buy Lacey Washington fails to answer their phones? I have called multiple times and have waited on hold as long as 45 minutes. Never has an employee answered the phone while I have waited. Is this common practice for Best Buy?

Brian Cafferty | Jan 15, 2021
Anna Beseau | Jan 16, 2021

Their phone service gets routed through a call circulating system, So if you are wanting to get a hold of someone it is sometimes better to hang up and call again instead of waiting.

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Do you fix the power sockets on android tablets? Samsung Tab A.

CL Brooks | Jan 15, 2021
Finnley Matthies | Jan 16, 2021

They dont do most hardware installation for computers I would be hesitant to say they do sockets. I suggest calling ahead.

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Do you replace batteries on Pixel 3XL android phones?

CL Brooks | Jan 15, 2021
Kimmie Karch | Jan 16, 2021

I would recommend to call their Geek Squad department and get a quote for them if they are able to based on your model of phone you have.

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Do you guys fix broken tv screens

Trisha Osborne | Jan 16, 2020
Neil Davis | Jan 17, 2020

No one doses

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do you recycle old tvs?

Michael Henderson | Jan 16, 2020
Nicole Eng-Pierson | Jan 17, 2020

I just did last weekend. I thought Goodwill took them. Only Goodwill at the dumpsite does on Hogum Bay Dr.

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Does your Geek Squad replace the touchscreen on the Samsung Tab A 10.1 ? If so, for how much?

John Deremiah | Jan 16, 2019
anorman1202 | Jan 17, 2019

Not sure of price but I'm pretty sure if you bought the insurance that they can replace the screen.

Can I bring an old computer to recycle?

Sondra Johnston | Jan 16, 2019
Man | Jan 17, 2019

No we dont recycle. There are a couple businesses around us that do.

If I was trying to apply on the best buy site and Lacey, WA was not specified as a location what is my next coarse of action to apply to your store?

Ledesma | Jan 16, 2019
Anita V | Jan 17, 2019

Come to the store, but usually the website is the way to apply.

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Is there a way to get ANY department to answer the phone?

Melanie Bowdish | Jan 16, 2019
Crystal woman | Jan 17, 2019

Good luck lol

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Do you deliver

Marie Turner | Jan 16, 2018
KaLe' Ana King | Jan 17, 2018

It depends on what you're ordering. They usually deliver big things like appliances, tv, and things of that nature

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I would like to know if I purchased a flat screen in Wisconsin and it's still in the box's can I bring it to your store for refund

Kenny Gates | Jan 16, 2018
Mike Jones | Jan 17, 2018

Yes.

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