ReNew Worcester Apartment Homes

Carol Pruitt

The management team does not respond to emergency situations. Today the Worcester fire department came to reset the elevators that had shut down due to a power outage. The keys to reset elevator & to enter the maintenance room were not in the fireman’s access box. There are people in this building that are not able to use stairs and can only access other floors with the elevator. The residents try to remain hopeful that the dismissive corporate attitude will change. We have made our homes here, some residents have for years, but this emergency situation seems to have been disregarded by management.

Ken Brown

Clearly a case of a profit hungry property corporation unwilling to invest in their building and systems. Example 1 - In spite of constant requests from residents, no option for recycling. Too complicated(!) Everything goes into the dumpster. Example 2 - Hopelessly mismanaged switchover to new computer system deleted ALL residents' "auto payment" data. Local staff is wonderful but their corporate overlords are greedy zeros.

Peter Beaudoin

Ok so far but need more consistency with getting informed on what's going on.

Edmund McGovern

After my shower was covered in black dirt due to a building drain backup I was told it was my responsibility to clean it. I am disabled and could not clean it myself. After a rather nasty discussion with the temporary building manager it was agreed he would send someone to clean the mess their drain backup had created. Not the way paying tenants should be treated.