Rita's Italian Ice & Frozen Custard

Kim Bailey

Extremely disappointed, frustrated and appalled by the service my husband and I received from this location. Lily, the “manager” was beyond rude and very unprofessional. I went in to pick up my order for 50 people and when I said it wasn’t the flavors I wanted, the employee said she could reach out to manager via phone. Called and as she’s on the phone, I ask the employee to speak with her and she said Lily didn’t want to get on the phone with me. Instead, she allowed her employee to be the middle person which made me even more upset since she was already on the phone and should be the one handling customer escalations, not making her people do it for her. Next, Teresa Ortega, the “event coordinator” who was hardly coordinated at all. She was quick to take my deposit but when I needed a refund due to unforeseen circumstances, I was told no refunds. I asked again for the Terms & Conditions, nothing. Multiple times I asked for this and when the “manager” 3-way called us both to discuss a potential work around, I asked again why hadn’t I received the T&C and her response was “Teresa was too busy and forgot to send but still, no refunds”. The coordinator and I had a final phone discussion about why we could t pick the flavors we wanted and she said “it was your job as the customer to ask me what flavor you could have”. However, if I went into the store and didn’t specify what flavor I wanted, would they 1. pick a flavor for me OR 2. ask right away what flavor I wanted? How would this be any different??? Either way, taking them to small claims because the coordinator hung up in my face after stating that she’s not giving me anything back.

lisa lamb

Stumbled on this gem at a Food Truck Event. Had to make sure we found Rita's to try more flavors. DO NOT SLEEP ON THE FROZEN CUSTARD!!! THE CHEESECAKE is to die for!

Isaiah Landry (AFurryWeeaboo)

Never had frozen custard before this, but I can say I'm a big fan. Very nice texture and taste, and the frozen ice treats were amazing too. Only problems we had were that they were out of vanilla, so most of us had to get something …

Natasha McDonnell

They do not have hours posted on the door, but online it says they close at 10pm. Went in at about 8:45pm all they could serve was scooped custard because all their toppings were put away and their classic custard machine was serving only …