Dunham's Sports

Sandy Mcelroy

Fantastic...Several employees asked if I needed any assistance..Very friendly as well....👍😁

Elaine Beachy

Customer service was awful, never shopping at the wooster location again. Tried to return a trampoline that I purchased the evening before an it was not what we thought it would be. Packaged it all up and they said box was open they can't return it. They have zero integrity and don't care at all. Called other Dunham location and they said no problem they can do it, but the wooster location refuses too. When confronted about this, one of the employees and manager said they don't care, we can leave a bad review!

Tim Sonmore

Don't ever shop here. Just like the review that said she mistaked the coupon for the receipt, I did the same thing. I purchased baseball pants that had never been worn and the tag was never removed they would not let me return them. I purchased tank tops that said they were super soft and they ended up not being soft and shrunk when they were washed. They said they would not let me return anything because the tags had been removed and I didn't have a receipt for any of it. They said no store credit. Nothing!! They said their return policy is posted on the front door when you walk in and I told them who reads the signs every time they walk into a store. They didn't care and said that's our policy. Bonnie the assistant manager ended up hanging up on me because she had to "help a customer" which I thought I was a customer, but I guess I was wrong. And when I called back she had Ryan answer the phone who was the general manager. He said the same thing of once it's worn and the tags are taken off or if no receipt nothing can be returned. He tried to claim that that's how all stores are. I told him that the clothing item that I bought had incorrect advertisement on it because it claimed to be super soft but was not at all after it was washed. His response was they don't put the tags on the clothes or control what the manufacturer puts on there. I said obviously but by selling something on his shelf for a manufacturer he becomes partly responsible for what is advertised on the clothing and when something is not accurate it should be able to be returned. He said that they have no control over it and that he can't control a customers perception. Terrible customer service and apparently has a return policy that "every store" has.

Bob Scott

Snarky management/ floor supervision whatever the case, people ask questions because they simply don't know.. not to be an annoyance.