Marcella's Appliance Center

Craig

Probably one of the worst ever experiences I’ve had purchasing and installing new appliances. Once they received the final check and made delivery of the appliances only two of the appliances were installed and the only one installed correctly, the refrigerator. Washer and dryer were installed backwards but the rude sales manager stated she would fix them and switch the washing machine and dryer doors around for me. After dealing with the sales rep then waiting for customer service to call for three days I was put in touch with a customer service manager who then passed me to a sales manager who was very rude and backed his salesforce up impeccably. After paying for installation fees and told our stove would be equipped with a converter for propane which never was put on the stove we still don’t have our dishwasher hooked up as the installer didn’t have the right parts to install it correctly. The installer which came up also couldn’t even take the old microwave out with the tools he had in his truck and our electrician gave him the proper tools to take out the old microwave. Paid full price for installation and one thing was installed properly, the refrigerator. We purchased a refrigerator, microwave, gas stove, dishwasher, washing machine and dryer. I would not and will never recommend this company as their customer service is the worst I’ve ever experienced, you are passed along once your money is paid and according to their sales manager his sales team could not get anything wrong but they did with our order. Stay away you will definitely have a better experience with Home Depot or Lowe’s

Thomas C. Keane

Recently purchased a new refrigerator from Marcella's Clifton Park location. We worked with Mr. Ryan Caruso who was absolutely fantastic! Mr. Caruso was very professional and patient. This recommendation was inspired directly from our interaction with him. He helped us out when our old unit died during a weekend and on top of that, during the supply shortage. Found a unit remaining in stock in Schenectady. Ryan and the Marcell's team had it delivered and set-up by Monday. I give Ryan and Marcella's Appliances my highest recommendation. Thank you Ryan.

Joe Pyska

Just can't deal with them better deal at Lowe's or Home Depot

Chris Fletcher

Great service and a wonderful shopping experience. Craig made our choices easy. Look here before going elsewhere.