UGG Garden State

John Gruden

Had to return something

Chelsea S

The ASM D-T here has an attitude that can’t be fixed! She told me that’s “just how I speak!” She was 100% in the WRONG and wouldn’t even look me in my face when I went there in person. No apology however on the phone her tone changed when she returned my call. It is also ironic that she told me she wouldn’t be there but then when I got there everyone knew my name! She refused to walk over even when I asked for her specifically. The fact that is an ASM had such behavior and customer service is sad. MD needs her customer service addressed maybe start with phone etiquette take some notes from ERIC - ERIC was amazing he was a gem! 5/5! He stepped in when she wouldn’t even walk over and he was sweet as can be ! Also UPDATE: I went to another store and they even knew who I had issue with before saying her name ! Apparently she is KNOWN across county for her nasty attitude and customer service that says something

Mabel Zarzuela

Idk what the problem wit this store & having people waiting in a line, but the reason lines exist are for a reason. Please do not ask me while i’m standing in line what is it that i need, when you have a customer you are attending right infront of you, let alone tell me that what i need done, the manager is the only one who does exchanges, for me to come back & ask for the manager & THEN that’s when you decide to further help me. I never come to this store because i’ve heard how bad it is but i needed to come because i’m already there & didnt want to drive to american dream mall. I would say the name of cashier but this review alone will do what it has to do. :)

Rosemary Valdez

I didn’t get the woman’s name but the female at the register was very kind and took her time to explain things to me although it was super busy and only three people working!