Address: 54 Doran Ave, Geneva, NY 14456, USA
Phone: +13153815739
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
rich beardsley
This company Is the worst company to work with. They don't show up when they say, call over and over promised this and that never happens stay away from this company not sure how they are allowed to continue business in Nys.
Jonathan Barrett (Tispre)
I recently moved to back to Western NY, and signed up for Casella as my residential garbage pickup, after seeing a Casella bin sitting in my garage when I moved in. After I got signed up, there was some confusion with the bin that had been left behind by the previous owner of the house, and the bin disappeared. I called them to explain the situation, and they were extremely helpful. Lindsay followed up multiple times to make sure the new bins got to me, credited me for missed pickup, and really went out of their way to make sure my service was ready to go and that I was taken care of. They come highly recommended from me!
Jasonda Belile
They do not communicate with their customers they don't attempt to call and make sure everything is OK and they do not send out prior notice of the possibility of services being stopped. I asked my mom to call in response to reply I had received because she is a authorized person on my account. The lady she spoke to proceeded to tell her that in order to get services reinstated they would need a payment of almost 300.00 and their totes are still at the end the drive never picked like was stated when I called and was told my services were stopped without having been notified
Anne-Maria Holesinska
Just a scam, thanks for taking my money and never responding. Karma will get you.
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I mean it's Casella. They've got a 1.6 star rating for a reason. I'd say call customer service and complain but probably won't get you any further to be completely honest.
Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Yes
It is by the ton.
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