Rent-A-Center

Aj’s Adventures

Got a tv the other day. Couldn’t fit in the truck so it was delivered. We’ll after getting it inside, I noticed in the middle the box was messed up on the corner. Thought nothing of it. Took the tv out and plugged it in. Nice 82 inch tv. With a huge crack all the way up and down the middle. I called the store right away explained the situation. And was told I can get a replacement. Cool. So that was 1pm yesterday. It’s now 12 today and I still have the broken tv. The store won’t answer my calls and no body is telling me what’s going on. Besides our systems are acting up. So aside from not answering my call. I used my sisters phone and they answered. And then had a snotty attitude with me. Great staff! Great experience! I’ve been stuck with a broken tv you guys miss handled and I’m being ignored. I bet if I owed you 30 cents you’d blow my phone up till I came running. Great service!

Hollie Perry

I am totally disappointed with the management and employee's at the catskill location. I thought that they had more compassionate and morals and dignity. My husband and I have been customers for many years and always paid our payments in a timely manner until recently my whole family had contracted the coronavirus. We explained to them that we were going to need a few weeks to start sending payments out we sent them out 1 and left us with owing them 1.unfortunately my husband became very ill and had to go into the hospital i told them if was a problem I'll just put everything outside for them to be picked up thinking that they would say that it's okay but they told me to put everything outside i was in total shock not to mention that the bed frame that was defective and that I complained about weeks prior was not fixed or replaced but it didn't matter to them it was all about money they were going to make my husband come home to a bedroom without a bed shame on them i paid them the 2 weeks that I was behind and they still haven't fixed my bed or replace the bed frame they could leave the bed frame outside if they are worried about safety issues.

Sharon Novak

I paid off my kitchen set off in July, and still in October waiting for another chair because the one I have is damaged. They also overcharged me 25.00 and said they will send. They can keep that 25.00 , because you lost a good customer I will be waiting another 3 months for 25 dollars. RAC must not be doing to good if they won't send a customer 25.00 that is owed to them. Never Again.

DAVID RAYMOND

Buy all my stuff from Jessica at rent a center great service!