Pizza Hut

Zandra Boston

Simply bad pizza these days. Haven't had pizza hut in a while. Ordered a personal pan supreme pizza. When I arrived at the store, pizza was ready but was a small. No personal pan pizzas!!! I accept the small to get home and realize no pepperoni. Called the store to advise and took the pizza back the next day for a total refund. It gets worse....the store manager didn't know how to open the cash register. 10 or so minutes later my money was returned. I never have to visit this place again.

Tony Griffin

This Pizza Hut has the worst pizzas! I ordered two medium pizzas when I looked at them they had barley any toppings and burnt around the edges. I asked for a remake, when I came back for pick up, the same pizzas with new tape on the boxes. The rude manager comes out and says “that’s the way the oven makes them” I just took them and left the store! Please don’t spend your money here or you’re going to be dissatisfied.

Debra James

This location does not deserve a 1 star. Never have I had this type of poor customer service from a staff member or member of management at any other pizza hut. I had to make a special trip to cancel this online order because I never received the order and received a text stating it was delivered. I also had to ensure $64.44 would be credited back to my account. When I arrived At the store The manager intentionally did not acknowledge me while waiting. But It provided me with an opportunity to witness several phone cancellations due to the same reason of my cancellation. I attempted to cancel over the phone but felt unsure it would be cancelled accordingly. Because on the phone call they confused me with someone else's order while not responding to my call that I never received my online order. Because they tried to gaslight me through rudely talking over me instead of listening, I had to ask them several times to please listen in the store and when I contacted them initially over the phone. At the store the store manager Stephanie was told by her staff to cancel my order. The manager Stephanie walked away yelling cancel that order and returned and never addressed me. When she did she tried to gaslight me again stating she didn't know why I was there with an attitude. I tried to explain to her to cancel an online order I never received. She the manager Stephanie continued to try and fast talk me while talking over me really showing me she could care less. She never apologized for the non receipt of the online order or for the inconveniences. Instead said it was not their fault. When she said she would cancel I left but returned to request a receipt showing a cancellation. When I asked for a receipt of the cancellation she Stephanie said she could not and that the store does not provide receipts for cancellations. Another gaslight. She Stephanie asked me if I could come back at midnight for a receipt. I told her NO then she said she will text me the receipt around midnight or after because that was the only time she could. I did feel their actions was to provoke unruly behavior to make the customer look bad in an effort to validate their own unprofessional behavior towards the customer "gaslighting". I was extremely Inconvenienced through the non delivery of a $64.44 online order, through extremely poor customer service and extremely poor management skills. The ratings are horrible for this Pizza Hut. My fault for not looking at the reviews prior to my experience. As a black woman What saddens me is the poor representation of black management not seriously taking these reviews of such poor customer service at this location that she manages. She really presented herself with an I could care less attitude while placing the overall blame on Pizza Hut for contracting door dash delivery. She never took any accountability for their role in not listening or to at least offer an apology or express a genuine customer service concern to make the experience better. She just laughed it off with staff and another customer and said I had an attitude. She presented herself as the last say so and she's in charge so whatever. The overall attitude of management and their staff appears to be taking advantage of the location and it's patrons who patronize this specific Pizza Hut location. I was visiting family but I will never patronize this specific Pizza Hut ever again.

Emily Torres

No drivers are available to deliver online orders. If this is an ongoing issue which I read that it has been, you should update the website to let customers know that only pick up is available so that this does not occur; I did get a call …