AAA Winter Park/Orlando

Zusana Rosado

I was very dissapointed today. I went it to get my free passport photos & was turner way because I wasn't a premier or gold member..... I was at one time but due to the fact that I've been living with stage 4 Colorectal cancer and I live off disability I had to downgrade to the classic. I told the lady in the front that I was a gold member at 1 time and Maybe She could make an exception. She Told me She wouldn't check because it would take her some time but there was no one in the office but me. After I left I stood outside for a little while and went back in . I asked to speak to someone else about it but there was no thought whatsoever and no consideration whatsoever. The other lady I spoke to didnt even.let me finish my sentence. I recommend a lot of people to get AAA.... NO MORE!

Karen Lovisa

AAA has horrible customer service. 1. you have to push multiple prompts over and over again. Its very repetitive just to get an answer. They also offer the app service, but truthfully when you are distraught and broke down, the least you need to worry about how to use an app. 2. AAA also take forever to answer the calls, no matter what type of service, its a hurry and wait service just to get someone on the phone. Sadly in life threatening dangerous road side assistance, you may have to sit in the dark, if dark, seemingly along time 'just" waiting for AAA to answer the phones. We have had them for years are have been highly disappointed recently, every time we have to call them. No matter if you have premium coverage or not, their service has become extremely sloppy and disappointing. Their instituting new technology has severed their customers service. The customers needing help is no longer priority. My review is harsh but this is my story.

bill52ify

Super friendly staff and very knowledgeable and helpful planning our vacation.

kayla p

store is not 24 hours. tried going at 10pm.