Pioneer - Watervliet Branch

Mark H

So I've banked with Pioneer for over 25 years. I have a couple personal accounts along with a business account that has been opened for over 25 years. I just received a letter stating that two of my accounts must be closed with no explanation. It has a number to call and the letter is signed by Sarah Paris. VP of Deposit Operatons. I called and left a message on Fri Sept 10th 2021. Since I may have to switch all of my accounts this will take several hours if not days since everything I do, Credit cards, mortgages etc are all tied to my accounts. So I called on Mon the 13th, Tues the 14th, Wed the 15th. I keep leaving messages on voicemail and with her co workers who assure me that they will also email her and make sure she gets back to me. She never does. So today being Thurs the 16th I called again and her co worker assured me that she knows I've left messages and will get back to me. So just now I got her voicemail and it said she's out of the office until next week. Complete incompetence is an understatement. If I ran my business this way I wouldn't have any business. I would like to add the people at the Watervliet branch are always nice and friendly and know me since I've been going there for so long. This review is based on the customer service I have received from Sarah Paris the VP of deposit operations. Stay tuned as I'll add to my review after and if I ever hear from Sarah Paris.

xiaoling lian

nice place nice staff

Semad

Never had a problem here, everyone is very nice and the place looks great!

Michael Watters

Whenever I have used this branch, I found the staff friendly and helpful. A clean, well-run and efficient office!