West End at City Walk

Ashley DeBoer

Lived here for an entire year and would not recommend at all, besides the location. The management and the chaos that goes with it makes this place NOT THE MOVE. Even a month after we moved out, we are still dealing with issues with communicating with them and finalizing everything. Save yourself the headache, and go somewhere else.

Carrie M

The maintenance team is always efficient and thorough. I appreciate all of them. The Hawthorne property manager, Kellie, is gone after only a few months so things changed for the better- much better.

Keirnan Emkjer

I just moved in this week. Carla in the leasing office is the best! So nice and professional. The building and amenities are amazing. Very happy to be here:)

Laura Lynch

My husband and I have had the greatest experience with West End! Cortney and her team have been a delight to work with. From the very first day we toured back in March, she was easy to reach, extremely knowledgable and can do about all of our questions and needs. She has made this process very enjoyable, and does a great job sending updates and posting on social media to get us excited for our new home! I would highly recommend checking out West End if you're looking for a beautiful property, fully equipped with luxury amenities, access to amazing food and activities, complete with a staff that cares about you and creating a tight-knit community for the residents! We can't wait to move in! Laura & Nate :) EDIT** 2/26/22 I wanted to add this to my review, because I would feel horrible if anyone searching only saw the good (before we had even moved in) Living at West End has literally been a disaster. After moving in, we understood things were still in transition-that’s to be expected for new builds/delays etc. but now almost 7 months into living here you can believe in EVERY BAD REVIEW. We loved our old management company and ever since Hawthorne took over it’s been awful. No one ever knows where packages are, nasty hallways, NO SECURITY. Like legitimately my husband walked downstairs to a homeless man sitting in our first floor hallway. doors are never locked, cars are being broken into, TVs stolen out of our amenities center. Honestly I don’t understand how this is still considered luxury. Yes the amenities are pretty, and overall the building aesthetic really attracted us but…after almost 8 months living here to have no fire pits, no grills, no security, and now to hear our rent is about to go up something ridiculous. We are over it. Again, we are all for being understanding during new builds and what that looks like-but the residents safety has never been a priority. Not to mention the fact that we’re paying money….for what? Unclear. So again-before moving in our experience with ZRS Management was great. I just wouldn’t feel right not updating how things have been since living here almost a year. Come July 1st we most definitely will be leaving because we don’t see anything changing and have not once been led to believe they have any plans of making changes. They are great at telling you what you want to hear, I assure you. But it’s all smoke and mirrors. There are TONS of other places to live-would not recommend West End at City Walk. (^***INITIAL REVIEW WAS POSTED 6/20/21))