Mount Dora Physical Therapy Specialists, Inc.

Alisha Grill

First off let me just say Tammy was a great therapist, five star all the way . I’m rating Mt. Dora Physical Therapy as three stars because of several issues I’ve had with the business. There were some problems in the beginning with them billing my insurance incorrectly and they didn’t want to take responsibility for the mistake. They wanted to charge me the different when all it was, was a quick phone call to the insurance to fix the problem. During this time they threatened that I wouldn’t be welcomed back if I didn’t pay the full difference, this came out of the blue as I didn’t even know there was a problem. Recently I was in the hospital emergency room an was unable to call that day to reschedule my appointment. I called the very next day Letting them know of my emergency situation and being hospitalized. They still marked me down as a no-show and had no empathy or understanding that I was unable to call The actual day of my appointment due to being in the emergency room. On a separate issue I called Saturday left a voice message that I would not be able to make my Monday appointment due to an unexpected family situation out of town. They marked me Monday as a no-show again saying they Didn’t get my Saturday message. (Of course I have phone records to prove I called. ) when I called to confirm my next appointment, I was told me I could not reschedule any more appointments with them due to these two “no-shows”. When I explained they were not no shows and requested to speak with David the owner, The receptionist assured me she would have him give me a call back. It has been sometime now since I requested to speak with David and I have not heard from David. I Feel that there is arrogance and may need improvement on this end

Dawn Murphy

Fantastic. I was listened to with full attention and never hurried. Everyone was friendly, professional and courteous. The clinic is immaculate and the environment was pleasant. The location is very convenient and there was plenty of parking.

Carolyn Davis

I am very happy with the therapy I received and the kindness of everyone I came in contact with. They all care about you and you feel it as soon as you walk in the door. Don't hesitate to make an appointment with Mt. Dora Physical Therapy. They are the best! Thanks Dave, Mindy, Tina, Carrie, Hannah, Ana and Tammy. Best wishes to all of you :-)

John Rutledge

All were very professional and friendly. Sierra was extremely helpful and could not ask for better therapist. Thank all of you