Bailey Industries

brooke Williams

BUILDERS DO NOT USE!! This company installed the cabinets in our personal home. One of the upper cabinets literally fell off the wall and came crashing down in pieces, 1 year after installation. I fell back and was hurt trying to avoid the falling pieces! It took us over a month to chase them down, and my husband told them the story and asked them to help us fix it. They tried to blame the builder. We just wanted it fixed so we asked them if we could PAY THEM to repair it. They refused to even give us a quote and would not help at all! THEY DO NOT CARE. I could hear the supervisor in the background telling the customer service rep to tell us NO to every plea. Wish I had pictures of the shattered cabinet or my bruises from falling over. Worst experience ever

Black Rock

BUILDERS BEWARE!! This company will wreck your reputation and leave your homeowners upset. I don't care if they are promising a good price and a warranty, they will not hold up to either one of those. Customer's upper cabinet fell off the wall and they were unwilling to fix it, even if we were willing to pay. This company is a nightmare and will cost you MORE than you think you are saving. They Do Not Care.

Grant Barlow

DO NOT. If you are a builder, STAY CLEAR!! This company installed the cabinets at my personal home. One of the upper cabinets literally fell off the wall and came crashing down in pieces, 1 year after installation. After working for over a month to chase them down, I told them the story and asked them what they would charge to come out and repair it. They refused to even give me a quote and would not help at all! Customer service 0/10. Installation quality 0/10. They literally don't care.

Anthony Rodriguez

We have been waiting for a replacement cabinet for one that arrived damaged since April. It is now August and I'm still unable to get a clear answer from anyone that understands what is going on. I believe they lack a very fundamental part of how to do business and that is to communicate. Between their sales showroom / sales rep, shop, warehouse, installers - there has been an evident disconnect with what was designed / agreed upon and what has been delivered. The installer that started the work did not use certain panels / trim the way it was intended and now my kitchen doesn't look like we planned. They are working to make it right and adapt on the fly but it's been months and no one has told me if the box has even been fabricated to replace the one that was ruined. In addition- I had to buy additional crown since the sales rep never did a field visit to confirm it would fit. Apparently we didn't have this included in my first agreement and the installers didn't have clear direction from the showroom. I would not recommend Bailey to any home owner.