Best Buy

jody steere

Greenbrier Best Buy was the worst experience I’ve ever encountered! I was shipped a laptop because the store in CA didn’t have it, we were vacationing in NC so had it shipped there - opened it (you have to break the seal to open) the screen was broken. I called corporate and they said to return/exchange it at any Best Buy on the way to the airport- so we came here. The manager accused me of breaking it. I called corporate and had corporate talk to the manager (Mike) who refused to return product even after corporate told him to. Then he walked away in the middle of talking to me- extremely unprofessional. I understand it’s hard to hire employees, but this was mind boggling. Employees were even surprised the manager was acting like this. Corporate tells me to go to a different Best Buy - I go to Virginia Beach and had a completely different experience. The manager , Mat, opened the laptop and says that cracks from customer damage usually start from the edges (this was in center) then he turns on(I never got this far) and he said it wasn’t “right” He exchanged it, we opened the new one- perfect condition! Very pleasant experience. Best Buy is not helping themselves hiring managers like Mike and Zeke, who find problem solving to be below them?!

Jarrett Lane

I am not huge on rating retail stores with the Google rating system 4 (like it), 5 (love it). Id say 4(good store, missing somethings), 5(great store). Anyways Bestbuy here is very nice, the layout is simple for customers to be efficient. Get your items and go ordeal. Staff are set up in relative ways so you do not have to walk across the store to get help for anything. Customer service is not snobby, uses manners and is actually useful unlike other store name customer services I wont name.

Boba Stu

Went shopping for a refrigerator. They had a lot of floor models for sale at a good discount. They also had quite a few top of the line models to drool over and talk myself out of. I don't need a TV on my fridge. But a touchscreen to leave notes and things like that....mmmmm. I also saw a submarine drone I needed to talk myself out of. The water here in VA Beach is too green and murky. To muddy. People in the store were helpful, but it seems it's easier to pick out a few online, then finalize the sale in the store.

Timothy Snead

This Best Buy was really a nice place the employees were great everyone that I asked for help was beyond nice unfortunately like everything else during the pandemic the items I have been looking for were unavailable in store or even online.