Brian Hoskins Ford

Bill C

Their service rep Kevin is awful. Kept my truck with no call at end of day as he promised to call back with status at 2:20, when I told him it would be an issue to keep over night. I called at 5:50 PM to find out where truck was, as Service department was gone (website says there til 6 PM). Frank in Sales who answered phone said that he would leave note for Kevin to call first thing. At 10:45 AM on 9/13, I had to call, and got Stephen, and learn truck still not done. I had made a 7;30 AM appointment with Kevin for Monday 9/12. in person, and Kevin picked the date, I offered: M-T-W. Stephen, said he would find out why 2-3 hours of work was taking 1.5 days: oil change, 4 new tires, alignment. Kevin did not recommend an alignment on initial quote, but Abby recommended at check in, and the rear was out. I asked not to have to deal with Kevin anymore. Stephen agreed. But guess who calls at 12 noon. It is Kevin, happily announcing my truck is done! I am reasonable and asked 4 times why it was taking so long! If someone would say: guys called off after Eagles game, a machine broke down, I get it, but no one offered anything! I will not be back for service nor to replace my 9 year old truck next year, as over the past 4 years, every time there is an issue Kevin is involved. If you get Abby, all goes well. Another annoyance is as you wait on hold to get info, you hear how Quick lane will do Oil changes, Alignments and tires while you wait. I guess they would have to have gotten me a bed!

Nelson Rodríguez

I want to start to say I had a really good time in the studio Brian did a very good job dispute was very awesome they gave me more money than I was expecting for my car and then buying a nice car for my family and they were very happy my Wi-Fi so happy experience was very good please come to this dealer into business with Brian they are very good and they are very true customer service now a lot of people have a good experience in the dealership but I did have very nice spirits really really recommend Brian service please come over here and get cars from them they’re very good people and they help you a lot

Vincent Ricevuto

Way overpriced! I was charged $150 to diagnose a simple problem that would take less than 10 minutes to do so. I also asked to be contacted if my car was going to be test drove and they never called me. They recommended a part ‘of course just to up charge me’ and the part itself is $25 from any online retailer, I was quoted $370 for that same part to be installed, takes 15-20 minutes maybe. That exact part is in perfect working condition and does not need to be replaced. To top it off, my car was dropped off in a somewhat clean condition but when I went to pick it up, it was a 10/10 dirty with mud all over the back. This is why I stopped coming here for service/sales back in 2018 and why I will forever stay away. Go anywhere else to get service done except for a dealership and especially this one.

Joe DeLucas

This dealership employs salesmen that go out of their way to call customers thieves when they make mistakes. Then the dealership rewards those salesmen. If you don't want to be treated like a thief go anywhere else in the world.