Hertz Car Rental - Gilroy HLE

Clorinda Sergi

The local staff was excellent! They have to deal with Corporate issuing reservations for vehicles that are not available. There seems to be a disconnect between corporate (the 800 number) and the local offices. Corporate sees in the computer there are vehicles available, gives the customer a reservation, tells the customer to go pick up the car. When the customer arrives at the local office they are told there is no vehicle for them because corporate does not know the vehicles they are seeing as available are already promised to other customers...Its not the local staffs fault...something needs to be fixed...

Jim Sergi

Bad company.....

VANESSA BERMUDEZ

Unbelievable!! Made a reservation when I arrived they told me sorry the car reserved for you needs oil change really! What a waste of time. Will never go back there. They should be more professional and think about people’s time

Roy Escudero

Great service very attentive, and explained rental process.