Weir's Furniture Village

Tina

Atmosphere was very stiff.

stratman6671

30 year customer here. Weir's Plano has sold me a chair and an extended warranty and will not stand behind either. It has been more than 3 months. ProtectAll warranty does nothing as does Weirs. I have many calls and emails saying they will get with me but nothing has been done. I will not buy from Weirs again. Be careful when they try to sell you the warranty. It is $250 and worthless. Buyer be aware. Weirs has changed for the worst!

Jeannette Seals

Great furniture and love the giftshop

D Lamb

Unfortunately, my experience is STILL ongoing, and has gotten so bad that I’m reluctantly having to post a VERY long and negative review . It started with purchase of my leather sofa from Roy at the Plano/Preston Rd location. (More about him later). I paid for delivery and my sofa was the first delivery of the morning. I was told they couldn’t enter my gated community because the entry code I was giving them was incorrect. It was delivered to the wrong location! The new leather sofa was on its side in the truck without any wrapping or cover. They were so rude even after I had removed the prior sofa the night before to help them out.( No thank you) The sofa “looked” great, but started squeaking a few days later. I called Roy and he said call dispatch and set Appt for Tech to come out. I did and was set an appointment on 07/19/22 between 9-11:00am. At 10:45, I had not heard from anyone. I called dispatch and told tech (Clay)was still at his first Appt. I was told maybe another 20 minutes to finish. I could reschedule. I didn’t and 30 min later tech(Clay) called and said he was on his way. (No apology) I asked if he knew where I lived, he assured me he did. I even gave him the gate code to make sure and my covered parking spot number. He finally arrived, but I watched as he drove pass my home.( Familiar huh?) I called and informed him of this. After accessing and tightening every bolt on the sofa, he said it was a bad frame and made a call to exchange it for another sofa, with instructions to check for squeaking before the delivery, which is on 07/26 after 11:00am. Wish me luck!!! Oh about Roy, the salesman , I texted him along this “experience “and still not heard from him. I’m over expecting apologies from anyone at Weirs . I feel Roy got his commission and to hell with customers after making the sale. I’ll keep posting until a resolution is made… 07/26/22: Delivery of “Replacement” Lthr Sofa arrived. Delivery schedule between 2pm-4pm. I received call at 4:00pm from delivery driver. They apologized for running late, wld be at my home in 15 minutes. (NP-they at least called and did apologize) NP in finding my home and entering the gate. They were very nice, also. That’s when things took another turn for the worse….The delivery man knocked off several pieces of valuable art on the wall while turning the old sofa on its side for removal. The “Replacement” sofa leather was scratched in numerous places, the back had a huge indentation in the middle and to make matters worse, it also squeaked! I’m now waiting for a ANOTHER replacement sofa on 07/29/22 ***URGENT!!***To add insult to injury, the Weir’s furniture delivery man has called me twice since being in my home today!(5:51pm & 7:37pm). He claims he doesn’t know why! I’ve called every ph# tonight to get this resolved, but after hours. Any suggestions? This is RIDICULOUS… bordering on HARASSMENT… 07/27/22 & 07/29/22:Mo Bernal (Mgr of Plano Store) contacted me in the afternoon on 07/27/22. He assured me that the 3rd Sofa should be delivered today (7/29/22) between the hours of 1:30pm - 3:30pm without incident. The 3rd sofa was delivered as scheduled. The way the sofa was placed in the delivery truck was totally different from the first two. It was covered and not crammed around other customers purchases. It remained covered until placed in my home and BOTH delivery men brought in and took out replacement sofa without damaging items in my home. ( Not done the first or second times- as a single delivery man used a “rolling dolly”) Another difference was how careful, respectful and pleasant these men where. The Lthr sofa delivered was Perfect! No damage to the leather and most importantly, NO squeaking!! This has taking so much of my time, not to mention several days away from my business. It has been an unfortunate, frustrating and hard lesson to have learned. It will forever change my opinion about doing future business with ANY company that finds this experience acceptable!! I hope that the posts of my experience will enlighten others to feel the same. Thanks