WoodSpring Suites Toledo Maumee

Andrew Brohnson

I stayed here for 12 days on a work trip and was extremely disappointed by the service and accommodations. Although the sheets were clean and the room was as fairly tidy, the beds are insanely hard and uncomfortable and the pillows were flat. I asked for additional pillows at the front counter but was flat out told no. Speaking of the front counter, the attendant who was regularly there could care less about people in front of her. I typically walked past or approached while she had her head down on the desk scrolling through socials or talking to someone who she did not hang up with to answer questions for patrons. I asked the front desk a few times for random things such as towels, pillows, shampoo, soap, etc and each time I was basically told no. I was not allowed to have additional towels unless I brought down my dirty towels. I ended up buying things I needed because I was not going to get service from the staff. The cleaner used on the floors in the room is also very wrong for the laminate wood. It was sticky and left a thick residue on socks, and made shoes sticky on other surfaces. The hallways are absolutely filthy with stains, garbage, grime, and pet hair everywhere (see photos). Garbages we’re changes by someone on the cleaning staff but the bags were dropped just outside the room door and not sealed so everything smelled. The walls were thin but what can you expect for a room that’s less than $80 a night? I also asked the attendee for a “do not disturb” sign so the cleaners would pass my room and leave my personal affects alone. I was told I could not have a sign unless the manager allowed it but they would note my room number to pass. They ignored that note and entered my room 3 times in the 12 days to do sheets, towels, and garbages. I asked the front desk each time to note my room as not to be cleaned. Overall, I would not recommend this establishment. Pay the extra few dollars a night to stay someplace much, much nicer.

Angelica S

The new management team is amazing. Susan, the general manager, is a sweetheart. She was very accommodating and went out of her way to help me when I encountered certain stuggles during my stay. I stayed for about 5 months and have seen the effort her team put in to make this hotel a wonderful place to stay. She is such a kind person. The housekeeping staff as well does an amazing job keeping everything clean. This is a fairly new hotel so all of the rooms are updated and have a clean fresh feeling with new microwaves, refrigerators and showers. Overall I enjoyed my stay!

John Pineda

Paid 500 dollars for our remaining time there (3 days) and was only supposed to cost me 228.00. Really sucks that they did me like this and I still have not received a refund or any kind of real explanation.

Carol Jenckes

I had previously written a review earlier in the week and misjudged the one and only scenario behind the desk. As I said before the ladies are severely understaffed and the General Manager is under a lot of pressure. I completely understand being an Office Manager in the medical field with grumpy, sick patients. You do the absolute best you can to make everyone happy even though it will never happen. I had a conversation with the GM, who happens to be a kind and understanding person. That's what I should have done in the first place but I didn't know who she was. My husband and I are extended stay patrons and I enjoy being in the lobby to be around other people. All of the ladies are extremely kind and friendly and it's nice being there. The rooms are comfortable, clean and quiet. I had initially complained about fowl language behind the desk which granted isn't professional although it's not like I never use it in most places. I hope this makes up for the bad review I left earlier now that I know their circumstances. I'd definitely stay here again.