M Jacobs Fine Furniture

Larry King

To start. Do not use this store for your needs. Completely out of touch with business practice. They do not back their products. You could not pay me to ever buy from them. Complete blame you for failure of their products. And my family have spent tons of money there over the years with this store. But that’s not to continue. So find another store. You’ll be happy and better off not dealing with these characters.

jack menefee

Jake and Landon were awesome to deal with! Lindy was an awesome rep to work with. I would definitely recommend using her to get new furniture.

Kristen Traw

Unfortunately our experience at the Bend location began in a positive manner but ended up being a very frustrating experience. We purchased a 3 piece furniture set and had it delivered to us and all was a pleasant experience. 5 days after the furniture was in my house I noticed one of the recliners wasn't working properly anymore. Upon inspection my husband found that the motor had caught our carpet tearing a large hole in the carpet and burning out the motor in the loveseat. When I called our saleswoman the next day she was confident that both the loveseat and the carpet would be addressed and taken care of. What we have learned after 3 weeks of back and forth, is this company, particularly the management team, takes no responsibility for their products and chooses not to advocate for their customers when the manufacturer refuses to take responsibility for the problem. In the end we were blamed for installing the furniture on our carpet even though we were never warned that carpet height would effect the furniture. We were held responsible for paying to replace the motors and nothing is being done to fix our carpet. Our saleswoman was kind enough to pay for the motors, because her employer chose not to take responsibility for this issue after the manufacturer refused to pay to fix the couch for us. The customer service at this location proved to be severely lacking and the manager, Cliff, was unkind, rude, unapologetic and never acknowledged any responsibility for the product he sells to his customers. Our entire phone call was him saying we were responsible for the broken couches, again, just because we put it on our carpet and plugged it in and used it for 5 days. To end our call he lied stating their was no other manager to talk to but after calling the 800 # I was informed there was indeed a general manager, Dan, who never bothered to call me back. The most disappointing part is that after the initial contact with our saleswoman no one ever apologized or acknowledged our side of this unfortunate situation. I would highly recommend that you choose another store for your furniture needs if you value customer service or any advocating for customers at all. We will never do business with this company again.

R Currin

Great selection found two nice recliners, will be delivered for free! Staff was great no pressure and very helpful!