Public Storage

Dustin Kraus

Great location, excellent service! Erica is awesome. I'm lucky to be storing stuff here. Great pricing as well.

Lisa Mallory

September 3, 2022 I had an agreement for $167 through October. They charged me $177 in August and $210 in September. The Glendale district manager and Erica at the rental facility are not doing well with their customer service agreements. July 1, 2022 I received an email they want to increase my monthly rent from $167, the current advertising price for a 5x15 to $210! The site says to LOCK IN YOUR PRICE. That's a lie. When you read the fine print, it says they will raise the rent. What! $167 to $210 - I don't have $516 more per year to pay. Let's not gouge your loyal customers, Erica-onsite management, Marcus-district manager, and Public Storage-We Care/Corporate. I faithfully pay my monthly rent. This is an outrageous ask to be exploited as a loyal long time customer! Updates: July 17, 2022, still no call back from Marcus, from Glendale Office @ Corporate. We Care said he is working on it and could provide not details. July 2, 2022, I called We Care Public Storage as Erica, the onsite manager, said. July 13, 2022, no call back from We Care. Marcus, the district manager, called on July 7, but didn't leave a number. Erica can not help and We care Public Storage did not help either. July 2021 I called Public Storage customer service to ask why they increased the storage rent from $143 to $188 in one year. That is too steep of an increase. $540 annually.The rep on the phone was rude and could not answer my question. He said, "read the lease!" (☆ one star for them) Then I was able to reach Erica, the site manager for 801 57st, Sacramento, CA, where I have my storage unit. Erica was VERY kind and advocated for me with her manager. She called me back in about 40 minutes and said they will honor the current $158 price and not increase my rent! THAT was good customer service! Thank you, Erica, and your manager. You restored my faith in the brand. I wish the CEO, Ronald Havner, could see this and let you know "outstanding job 801 57th St., Sacramento, CA!" ☆☆☆☆☆ Update, July 12, 2021: Public Storage helped me reduce my $31 monthly fee increase ($372 annually) on 8/1/2021 to a reasonable amount from $158 to $167 ($108 annually). THANK YOU for your exceptional and personable care Public Storage at 801 57th Street, Sacramento! IF you had to get corporate OK for this, then I am thankful they were sensible about keeping a client happy!

Madison Belloni

Was a really nice location , and also the manger Erica was a big help and very accommodating. I would definitely go back .

Taylor Towns

Erica was super helpful andI loved her personality! We appreciate you Erica ❤️❤️