Golden Auto Muffler & Brake Center

T

Completely botched and unhappy with the resolution and outcome!  My vehicle failed smog due to the tampering of my catalytic converters: turns out Golden Auto Muffler removed and replaced my cats with resonators. I argued with the shop to no avail since they refused to accept full responsibility.  Their only offer was that I pay for a complete cat job minus the price of the previous work.  I had to bring in The Bureau of Automotive Repair, which got me a somewhat favorable compromise: cats at cost with no further labor.  My hands were tied; I gotta pass smog. In the end I got a cut-rate job commensurate with the amount I paid.  The welds and mismatched pieces were about as refined as Frankenstein's limbs.  Since the catalytic convertors were shorter than the resonators, some pipe had to remain to fill the gap.  And get this, the guy actually requested smaller cats than the ones brought out previously to make for an easier installation.  I'm sure I still paid for the larger cats.  When I asked why it wasn't a cleaner job, the guy responded with attitude. The worst part is that none of this was necessary.  The boss kept gaslighting me on how my original catalytic converters needed replacement anyway.  On the smog test my vehicle passed functional inspection, but failed visual inspection because of the missing cats.  And two years prior (before they messed with it) it passed both with flying colors.  I'm fairly certain my vehicle would've passed smog if not for their tampering. I had to endure a lot of unwanted hassle and expense due to the shop's misdiagnosis and subsequent negligence.

Ed Lee

The did a check on my muffler and exhaust system, noted there was no problem. Appreciate the honest service

Lihong Chen

S see a

Will Wong

Quick service.