Total Beauty Experience

Deb Gaylord

Beautiful shop, so many gifts to choose from. Excellent selection of products. A little bit pricey, tho.

Jim Lea

I've been a contractor for this store close to 20 years. I see some of these negative reviews and wonder what is wrong with some of these people? I have experienced nothing but professionalism and kindness from the owners and employees and private contractors of this store. I wholeheartedly put my reputation on the line and recommend this store with a five-star review.

Bobby Harper

I love this store.

Tia Gary

This place racially profiles people of color. Never in my life have I experienced a sales associate follow me aisle to aisle like I have at Total Beauty Experience in Arden-Arcade. One of their employees pretended to fix shelves that were already perfect while following me. To make matters worst, I couldn’t even fully walk in the store before the woman at the cash register attempted to discourage me from even coming in the store by telling me they didn’t have the products that I would be looking for because they only have “professional products”. She made this judgement without knowing anything about me. After reading the other reviews from women who have had this similar experiences there is a common theme here. Please stop racially profiling people of color this is unacceptable. *** The owner recently responded to my review (which can be seen below) and instead of reaching out to gain more information regarding my experience to improve customer service like most upstanding business owners he or she made false accusations. I was accused of yelling and having “bad behavior” neither of which are true. Never have I experienced a business owner lie on me rather than address the actual issues at hand. From reading the other reviews this is the typical way how this business owner responds to any bad review. The owner makes accusations that attacks the reviewer’s character and takes no accountability for wrong doing. This is not an isolated incident and if this is the behavior that the owner displays after multiple customers of color have experienced racial profiling then we clearly cannot expect much more from the employees. It’s unclear what kind of training they are getting and if they are being told to treat people of color in this manner. You cannot say you wholeheartedly welcome everyone but then treat certain people like they are less than welcome.