The Hair Studio

Ana Martinez

Very disappointed with my haircut! 😢

LiAnna -Lillie- Gonzales

First time some one actually cut my hair Exactly how I wanted it!

Jacob Lopez

****For more information, visit this business’ Yelp ‘Reviews’ Page*** Last week, I booked an appointment with the Hair Studio. Over the phone, while making the appointment, we were told we could bring our own dye and color in preparation for a cut, bleach, and dye job. When we arrived for the appointment, we were told we could not use our own dye. Obviously there must’ve been some miscommunication between the receptionist booking appointments and the stylist, but because the products listed on Yelp did not match the description of products displayed in the salon, namely the bleach, my fiancé opted to just get a hair cut instead. The stylist responded, rudely, saying that “Because you’re wasting my time, we’ll have to charge you for the cut on top of the $50 booking fee.” We understand time is money, but there are other ways to communicate this to your clients, especially when there’s been a mixup on the salon’s end. Furthermore, my fiancé didn’t know who she was talking to because the stylist never introduced themselves. However, we did catch that it was Jasmine’s station. Regardless of the miscommunication brought on by receptionist and stylist, customers should never be shamed or made to feel like a burden. This stylist really had the gall to tell us we were wasting her time. This business charged $50 to essentially sit my fiancé in a chair and literally talk down to her. Don’t let other reviews make a fool out of you like it did us. When you think you’ve landed firmly as the place to get your hair done, I implore you to look elsewhere, like at a business that respects customers and isn’t so obnoxiously unprofessional. If I could give this place a negative star rating, I would. $50 wasted. Edit - 7/8/22 In response to the owner’s reply; 1. You didn’t address your employees rude behavior. 2. We never fully agreed to bleach service, but saying we did doesn’t surprise me since the business seems fraught with miscommunication. Furthermore, the bleach you have listed on yelp DO NOT match what’s on your shelves. I’m sure bait n’ switch isn’t “very standard in this industry,” is it? 3. We were never told to bring in color to match color there. If that had been the case, maybe your staff wouldn’t have so rudely explained that she didn’t have any color and would have to go buy some. 4. After being told we were “wasting her time,” after spending not more than 10 minutes there, of course we walked out. Who wants to be treated that way? Unless this is “very standard in this industry for first time clients.” 5. I’m sure you feel real bad about something you weren’t there for and didn’t properly address.

Jass Gill

Good