Citi

S Strayer

Only ONE person helping. Manager walk by and help NO ONE. There was at least 10 people in line, really AWFUL SERVICE. Been with this bank forever going to change banks!!!!

Christie Vargas

I went there today, I expected it to be a bit busy since it’s the first business day after a long holiday weekend. There were about 12 people ahead of me and only 1 teller. I don’t have an account here, my best friend wrote me check for my birthday. I waited almost an hour. When I got to the front of the line, another teller opened and only 3 people behind me. Typical. I get to the teller and I let her know I want to cash this check and she asks if I have an account and since I don’t she can’t help me and says I have to go to the Colton branch! I left and just went to my credit union, which I should’ve just done in the first place!! It only takes one time for someone to treat me badly and I don’t go back. I feel like , they don’t care about new customers becoming members with that attitude. And if i did open an account, there would eventually be poor customer service that I would have to deal with at some point. It makes me appreciate my credit union even more, all employees there are so friendly and everyone is always smiling.

Alfonso Valencia

Went in to open a new account. I’ve never had deposit accounts with Citibank except credit cards. I overhear customers being turned away for any existing service or issues with account. I hear the manager and associates telling customers to call the customer service number, or if they need assistance there are no available appointments unless 2-3 weeks out in advance. When the manager is told I want to open an account he takes me to his office and some how manages to give me an appointment time for today within 30 minutes? I decided not to open my account after seeing the mistreatment to their current customers because I know that will be me and I want to save myself from that later on. They must get incentives for new accounts because they don’t care about their customers otherwise. I’ll stick to my primary bank.

N R

they don't keep their calendar up to date so when you make an appointment, the banker may not be working that day