Shell

Brandon Conn

Had my vehicle damaged here by the gas station attendant. Over $700 dollars in damage done. Called the store right away when the damage happened. Management staff is completely incompetent and very unhelpful. Left several messages with store employees including the assistant about the issue. Never got a call back from the store manager. Luckily one day I finally got ahold of her. Didn't even get as much as an apology from her. I got in contact with their corporate office and had what I'm assuming is their district manager look at my vehicle. Said she had to get in contact with her boss to see what could be done. I went to a body shop got an estimate and sent it to her. Multiple messages have been sent to her, and its always my boss will be in town the next day or I havent heard from him. Its been almost a month and nothing has been resolved. I'm now pursuing them in small claims court. I hope they enjoy paying my legal fees, time wasted, and damage done to my vehicle. If you have went here in the winter months, I'd advise you look at your headlights and tail lights if the attendant has cleaned them off. Chances are very high that your lights are scratched and gouged from their dirt encrusted squeegee. You cannot clean off dirty plastic headlights and tail lights with a dirty squeegee and it not look like sandpaper was taken to them.