Xfinity Store by Comcast

Category: Internet service provider in San Jose, California

Address: 1600 Saratoga Ave Ste 32, San Jose, CA 95129, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

G Bail

Sep 10, 2022

Very helpful and stocked with accessories

maurine smith

Aug 29, 2022

Very helpful and friendly.

jimmy diamond

Aug 27, 2022

went to change plan and they gave me the wrong plan at a much higher price ... had to drive back to the store to correct their mistake

Noe Yanez

Jul 31, 2022

I am a brand new customer and I'm trying to reach an agent but you're Automated system does not Allow me access to speak to an agent. This is extremely frustrating for me.. I wish that xfinity had a better system in customer service handling. It's not human friendly.

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Questions & Answers

If I have my own equipment and wanting to start new service do I need to go in store, because I have a self activation phone number?

Lauro Silvestre Jr. | Aug 27, 2022
G Bail | Sep 10, 2022

Better to go into the store. You'll see all the accessories they have in case not all yours are compatible.

Will they come out to trim dead branches tangled in their cables?

Sharon Locke | Sep 17, 2021
Fred Gallegos | Sep 17, 2021

I personally don't have any experience with anything like that since our cables are underground but it never hurts to ask. Call customer support telling the situation and see what they'll do otherwise you may end up calling a tree trim company yourself.

is this location open

Judy O'Shaughnessy | Sep 17, 2021
Chris Hopkins | Sep 17, 2021

Yes

can i swap an xid-p box for a xgiv4 box at the comcast westgate saratoga store?

jim scheuermann | Sep 17, 2021
Matt Dobilas | Sep 17, 2021

Yes. Provided it is in stock

i need to replace one of our boxes and the cables, the box looses video and we have to wiggle all the wires and cales until viedo is dound, can i take to the store and get replaced

A Google User | Sep 17, 2020
John Dyke | Sep 17, 2020

Yes take it in to the store. They will replace their broken equipment

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Appointment required to enter store?

Al Bito | Sep 17, 2020
Cole Cameron | Sep 17, 2020

No, depending on when you go, may be a wait

Can I update my cable box

Mitch Dale | Sep 17, 2020
anurag sharma | Sep 17, 2020

Yes you can.

Can u drop off equipment there?

Joseph Sweatt | Sep 18, 2019
Brian Tomasso | Sep 18, 2019

Yes

can i make an appointment?

lynea hurst | Sep 18, 2019
Monte Musso | Sep 18, 2019

No need to make an appointment. Just walk in. I've not had to wait once since they put in cash kiosks.

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i recently switched from at&t to comcast roku . At that time my phone was switched to xfinity comcast but no phone calls being received what to do

D Perrotta | Sep 18, 2019
Nevin Kapoor | Sep 18, 2019

Yeah... I agree with Kaamel... Enjoy :the silence (which is a good song by Depeche Mode too) -) I have had the triple play package for years because of the great pricing they gave and have renewed consistently with me... I've never hooked up a landline phone tho. The people you want to hear from will ring your mobile :-)

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how can I make an appointment to have my phone made sim free

David Prouse | Sep 18, 2018
Tre Retter | Sep 18, 2018

You'll want to call in and see if they can do that. They're known for poor customer service. Good luck.

Can I return equipment here?

Ray Solnik | Sep 18, 2018
Tre Retter | Sep 18, 2018

Good question. Yes you can. Make sure you get a receipt. I also recommend taking photos of the gear and serial numbers in the store, just in case.

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can you return equipment there?

Sandra Gaither | Sep 18, 2018
Ronald Jones | Sep 18, 2018

Yes, you can return equipment.

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My dvr is recording but not playing back will they replace the broken dvr.

Jim Beuselinck | Sep 18, 2018
Tre Retter | Sep 18, 2018

Hard to say. They're not very good at taking care of customer issues. Worth calling in and asking. You may have to call more than once. Good luck.

Our family being charged over $150/mo. For just tv...not internet or phone. We live in the foothills. Is that why?

Nancy L. McGinnis | Sep 18, 2018
Hector Tellez | Sep 18, 2018

These guys are the worst. Cancel your subscription and have somebody else from your household negotiate a new contract.

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Can i make a payment there

Lupie Cruz | Sep 18, 2018
Tre Retter | Sep 18, 2018

I believe you can, but the wait may be long. I recommend paying by phone or online if possible.

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