Address: 89 Wyoming Valley Mall, Wilkes-Barre Township, PA 18702, USA
Phone: +15708209950
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Amanda blank
People there are nice but I got engaged back in April 2021 a tiny diamond fell out in May. We waited a bit to go get it fixed because I love my ring and didnt want to be a part from it yet. Took it back eventually to be fixed and cleaned. Got it back then 2 weeks later 3 DIAMONDS FELL OUT. Took a full month to get my ring back this time. Now theyre saying if it happens again theyll just give my Fiancé a refund. I want MY ring, the one given to me. I shouldnt have to keep it locked up or worry about wearing it. *Edit* 2 days after this was posted my big diamond fell out. Luckily they were able to find an exact replica of my ring from another store. They believe it was a faulty ring they originally gave me. Ive had this one for 5 months and nothing has damaged it. Thank you.
Robert Marcincavage
Very good prices, people, clean
Colleen Figueroa
Staff is very helpful and friendly. Will come back again
Lisa Kishel
We have bought all my jewelry from Kay and had no issue up until now. I had them send my wedding band out for a Rhodium dip. It was sent out and I was called when it came in. I went to pick it up and it was the wrong ring. They apologized and called where they sent it and had my ring sent back. A week later, I went to pick it up and not only did they do the Rhodium dip but also resized it and made it smaller. I was told they would put rush on it to get it taken care of and still waiting. Extremely upsetting.
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I wouldn't recommend giving them your watch if you value it. I took 2 pocket watches there yesterday. Both non-expensive brands, but one in mint condition and worth $300 as a limited edition collectable. They changed one battery without issue, and the other they were not able to, which happened to be the collector watch. It wasn't until I got home and looked at the back of the watch that I noticed the scratches and pry marks on the watch case. Needless to say it no longer looks in mint condition and instead looks like a rat was gnawing on the case. I would never take anything there again. Totally not trustworthy. Go to Baccardos Jeweler in Scranton instead.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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