UPS Customer Center

JEFF CRAWFORD

Ok

Amie Wride

This is such a poorly managed facility. An overnight order sat in a trailer in Fargo for the last 4 days. The shipper was notified it was an overnight food order before the weekend, area supervisor assured us of Saturday delivery and as of Monday the package is still sitting in Fargo; updated delivery for Tuesday delivery. Finally Delivered, 5 days late with clear packaging indicating it was a perishable item. The sender fulfilled their professional obligations, UPS is 100% to blame.

Brittney Wunderlich

After using UPS for years, I gotta say they've REALLY gone downhill. First, I had a package with my daughters birthday presents in it showing "out for delivery" ALL DAY, but then that night and the whole next day (which was a friday) it said my packaged was delayed. Never found out why! But then the next day (Saturday) its telling me my package may be lost. It finally showed up the following Tuesday. Now I have a package that was supposed to be delivered on Friday, but halfway through the day it tells me it can't be delivered because they need additional address information... Since when??? So I call them AGAIN to fix the address and was then told my package would be delivered the next day, (Saturday).. But guess what never showed up Saturday? I'm very frustrated about being lied to. I would also like to know why they suddenly don't have my correct address information, when I've been receiving packages from them for YEARS? Do better UPS.

Alexander G

Nov 23, 2021. Delivery driver really decided to throw my package which it was something expensive. Apparently when I opened it, the metal piece from the collar fell off and need to get a new one because of UPS. Worst Experience Ever! I prefer FedEx. Never had a problem with FedEx at all.!