Candlewood Suites Rocky Mount, an IHG Hotel

Michael Lee

Did not get as far to stay. Only made it to the front desk with a call. Called 5/17/22 about 1630. Told the gentleman what days I needed and he said “you’re going to have to wait “ and put me on hold. Will not stay where they employ rude staff.

Rosariogold

Have stayed at the property whenever traveling thru Rocky Mount. Rooms are clean, very comfortable, outside grounds are clean, room kitchen is well stocked with supplies, hot coffee is available 24hrs a day. Convenient parking, valet carts are available for use, easy access to expressway, and close to delivery food options.

Chris Hill

DID NOT HONOR MY GUARANTEED RATE! Made a reservation on January 25,for a 1-night stay, on April 30, at a rate of $165. Rec’d a confirmation email stating “…from the time the reservation is made, until the time of arrival, the confirmed rate is guaranteed”. Upon arrival and check-in, I was handed a portfolio to initial, with a rate of $260. When I questioned the rate change, I was told it was due to a baseball tournament, and a concert in the area. However, when I received an email reminder of my upcoming reservation, there was NO mention of a rate change. The older gentlemen at the front desk was quick to tell me “you can cancel” and stated proudly “we can sell that room to someone else”. NO apology or remorse for my inconvenience whatsoever. As a Gold Elite member, I am truly appalled at the way the staff handled this situation! IHG needs to do a better job of training and managing its personnel at this location!

Rodney Wheless

It's a decent hotel I guess the bonus of the hotel it's pet friendly. Nice clean suite's with a nice grill area. The suite I had had a leaky toilet, I told the desk and they offered me another room. I declined they told maintenance and first thing in the morning came to fix. The gym is surprisingly better than most hotel's, they have a small laundry room but it's free for guests. They lend out books, games and DVDS to quest. The computers was down on my visit but wifi is great.