Saint Luke's Center for Surgical Weight Loss-Plaza

TheRecoveringZombie

Not sure how this place remains operational when they have unprofessional, rude, hateful, and snotty people like Stacy Zeigler as their initial representative. Will be going elsewhere.

Ericka

The bariatric program specialist got back to me in a timely manner after I submitted my information online. Called me and set up the initial consult with Dr.John Price. One of the first things they go over with you is the cost ( based off of your individual insurance) you receive a folder with the necessary paperwork. You meet with the doctor performing the surgery and he recommends which one would be a good fit for you.You have to also take nutrition and exercise classes to help with creating a great diet and workout plan after surgery. I went ahead and got the gastric bypass done. I was only in the hospital for two days my whole process went very smooth. I reccomend this program to anyone looking into weight loss surgery. I've had a really good experience with them !

Natasha Puttroff

I watched there very brief online seminar, filled out there paperwork and two weeks later they still never called. I finally called to check on my submission, and the concierge (not a nurse) told me I wasn’t eligible because I have no comorbidities (which isn’t true) and because my BMI (which they had incorrect) wasn’t high enough. I tried to explain to her the inaccuracies of what she was telling me, she said she was just the messenger and wouldn’t argue with me and hung up on me. Checked out the Bariatric Center of Kansas City. They have a far more comprehensive program and website and gave accurate information. Saint Luke’s has gone so downhill. I’m embarrassed that I ever worked for them.

Amy Cooksey

The program specialist was not helpful or professional. She continually tried to tell me my insurance did not cover a surgery when in fact it does. Yes there are qualifications, however she would not help me determine how to meet the qualifications just continued to tell me my insurance did not cover the service. She gave me no other guidance or alternatives. I asked multiple times for help but received none. When I finally spoke with her continued to tell me my insurance would not cover it and my only option was self pay. That would have been fine if she had spent the time to explain this option. Her response "I do this everyday" should mean that she be educated enough to speak with anyone in any situation, yet all it meant was that she felt she could continue to speak down to me.