American Freight Furniture, Mattress, Appliance

Deb K

On July 20th my neighbor and myself visit the brown deer location and was greeted at door by customer service rep RustyG. My neighbor was interested in a futon and French door refrigerator. Rusty G. assisted us with our questions though we had many she was patient and delivered her customer service very professionally. She had broke down the layaway plan and the finance until we understood. There was no pressure to buy tactics as at other furniture stores. We did have to come back since we didn't have all info for app but was back in 30min. She explain finance once app was completed. My neighbor didn't buy anything as she is still deciding but says she is definitely coming back. Saw some stuff so when she comes I saw something I like too. Overall felt very comfortable there. We will be back soon. THANKS RUSTY G.

Alexandria Davis

I was in search of a new living room set and had the hardest time making a choice and an employee name rusty came over and helped me pick out the perfect set!! She was very patient, respectful, helpful, and had great customer service. Great employee!!

Kerry Demby

I had a very good experience with Drayton at this location. I told him which type of sofa I was looking for and my budget and he listened. He did not try to pressure me into purchasing a sofa outside of my price range. There is a large selection of furniture at this store. I was offered delivery as soon as the next day if I wanted. I requested a couple of days later and was accommodated. My sofa was delivered in the scheduled time frame. Drayton as well as the delivery people were kind, considerate and they were exceptionally professional. I would highly recommend this store!

Kenye'tta Maclin

I had AMAZING customer service from Shaq and Dre at American Freight they literally went above and beyond for me, my mom and aunt. I went in Friday afternoon and was greeted by both gentlemen and asked if there was anything they could do to help take care of me. They were so attentive and detailed in all information that they shared regarding the pieces I was interested in. They called multiple stores when they didn’t have what I wanted and made requests for the items to be transferred to their location so that I didn’t have to make multiple trips. Although I did not purchase that day, I went in the very next day and both gentlemen remembered me and immediately remembered what it was that I wanted to purchase. I highly recommend working with them if you ever visit the Brown Deer location. You will not be disappointed. Whatever questions you have, they have the answers. I will be back to make more purchases with these two.