Lehman Genesis

Sammie Collins

I'm very happy with the service that I received at William Lehman 😀

Donna Bryant

I writing this to complain about this location concerning several issues. 1. When trying to call the service department, I cannot get not one service personnel to answer the phone. Several attempts were made. 2. I leased a vehicle, Genesis GV 70 approximately 1 year ago and the chrome wheels and trim have faded and was told by the service manager that he would order the parts and would give me a call when they were in. This was 2 months ago. Haven’t heard from them yet. Made 2 trips personally and was told the manager wasn’t available and in meetings. No one could help me. This has been going on since August 15th. Called the parts department today at 9:30am, and spoke with Christopher. He was supposed to check with the service manager and get back with me. It’s 4:00pm, and no call back. I know Lehman was sold recently but the new owners, Lithia, needs to do better Angry customer Donna B.

J M

First the good! Kevin and Chris are good guys who helped me even when they were busy. if you call, you should ask for them. Now the bad. The dealership uses false advertising to get you in the door. They have 3 GV70s that I like. I even downloaded the window stickers because of the price to make sure it was the correct vehicle. The downloaded window stickers matched the Ad. The downloaded window stickers matched the price and had different VIN #'s as well... All 3. When I called I was told that none of the vehicles are listed correctly because of a system error that the dealership has been aware of for some time. The pictures, window stickers and VINs are apparently all wrong. The real price is several thousand more than advertised. Even with them knowing that, they posted another one on CarGurus as a new arrival. The manager also blamed it on a system error that I was told "Customers are really angry about when we tell them it's a system error". It's wrong on their site and CarGurus yet today. Knowing a price, window sticker, VIN and other details are wrong and still posting that information when you're aware of the issue is just plain deceptive. When Kevin sent the pictures of the actual car they said was available, it didn't have the rims or options that were advertised or on the window stickers.. Either honor your price and be honest or don't advertise. Buyer beware.

Just S&S

Santiago was very professional and courteous, service was speedy