HelpCloud

We are open 11:00am-6:00pm EST on Saturdays. Our office is in Utah, so we open 9:00am here. You can also reach out via the HelpCloud HelpDesk icon on your desktop. We have technicians there to help 24/7.

Hi Barbara, I just looked at your case and it appears that the technicians have finished the work and Webroot SecureAnywhere is now active on your device. I'll have a customer service representative call you just to make sure everything is properly done and answer any further questions you may have.

Hi Beverly, you can either call our main number (see the number on the top of our website) or you can submit a written request via email to customer service. Be sure to state that you would like to cancel your services and the date to cancel. Thanks!

Hi James, we apologize for our longer than normal wait times. I will ask that you are called tomorrow morning and your issues immediately addressed. We have a 100% satisfaction guarantee and will work with you until everything is resolved. You are always free to call our number in order to inquire as to your wait time and position in our queue. Regardless, we lapsed in your service and will do our best to remedy the issue to the best of our ability. Please call if you have further questions.