Chatbooks

Liz Thornton

Great customer service and beautiful product at a great price for busy growing families

Barbara Moskowitz

I have created and purchased several photo books using Chatbook and been pleased with the quality and ease of creating them. However, the two times I needed help from Customer Service have both been disappointing experiences. Most recently, I created and ordered six copies of a book of photos from a family reunion in December. I mailed the copies to family members as gifts and then got a request for another copy. When I went to the Chatbook site to order another, the book was not there, although all my previous books were still available. I emailed Customer Service, explaining exactly what the problem was. A few days later I got a reply that made it clear the rep had not really even read my email. We had some back and forth email in which I kept answering questions I had already answered. Finally, she told me she found the book and put it in my account. When I went to order the book, I discovered it was a very early, unfinished version of what I had created. The rep said this was all she could find and urged me to recreate the book. The book apparently just disappeared. If I choose to recreate the book, it will not be on the Chatbook site, nor will I use them again.

Talena Kerr

Albums were damaged when they arrived. Poor customer service. I can’t seem to get a hold of anyone to help me.

Bobbi Woodward

Have been getting books printed for a few years now, my kids LOVE them!! Recently a parcel was delivered inside a Postal bag advising of damage, well the box was damaged and the book was missing. Amy at Chatbooks promptly re-ordered those volumes at no charge and is sending to me. Who does that anymore, above and beyond!! So happy with this company and their products!