UGG Soho

Category: Shoe store in New York

Address: 79 Mercer St, New York, NY 10012, USA

Phone: +12122260602

Opening hours

Sunday: 12–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Sara Hedeager

Sep 3, 2022

A week ago I bought a pair of 119 $ sandals in Ugg Soho. When I tried to pay with my Visa card, no receipt or confirmation came out and I was told it was declined. My friend then paid for the sandals with his MasterCard. On Tuesday I found out Thant both transactions went through. The money was deducted from both my account and my friends account and I reached out to the store by phone. When I explained their mistake on the phone I was not given an apology. Instead I was told they would look into IF they made this mistake (or if it was just something I said…?) and get back to me. Two days later I called them again to follow up, still no news. Working in a bank I know they’ve been able to figure this out the day the transaction took place and I have no idea why it has now been a week and they still haven’t refunded my money. Watch out if they charge you twice and If they do, don’t expect an apology - and don’t expect them to do much about it. It’s been a week now since my purchase, and I’m about to file a fraud form with my card company to get my money back.

Stephanie Pierce

Aug 13, 2022

Terrible customer service! There is no one to greet you or welcome you. The two sales associates just continued to have a discussion amongst themselves and laughed the entire time while enriched in their conversation. I will not be back at this location. If I could give zero stars I would.

Vidya Amin

Aug 3, 2022

Good range, very friendly staff. UGG is consistent here, try it!

Gus Llanos

Jun 27, 2022

Poor customer service. No one attemps to greet customers at all.

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Questions & Answers

Is this store open on Christmas Day?

D M.D. | Sep 16, 2020
gabriela maravilla | Sep 16, 2020

Yes

Why can’t I get in contact with anyone. Do they just not answer phones?

dawnn lax | Sep 17, 2019
Jelani de Leon | Sep 17, 2019

The store is extremely busy

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What are the Covid safety practices like here?

Anonymous | Sep 16, 2022
Janay Terry | Sep 16, 2021

There was none no temp no hand sanitizer offer when you walk in alot of people in there

Are the employees wearing masks? Do the customers need masks? What is the pandemic operational mode?

K Dub | Sep 16, 2021
Kenia Soto | Sep 16, 2021

Employees must wear mask and customers must wear mask. No limitations on how many people can go inside

Can I purchase Ugg’s shoe laces from here?

Sierra | Sep 16, 2020
Rosa Solis | Sep 16, 2020

Yes

How much are ugg boots in New York ?

Joanne Gaskarth | Sep 17, 2019
Otis Boxill | Sep 17, 2019

Between $100 for slippers and $120- 230 boots depending on what your looking for.

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Can i exchange without receipt

Tanya Trowell | Sep 17, 2019
Jelani de Leon | Sep 17, 2019

I believe no receipt is necessary

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Does the store have BUTTE BOOT in a size 6 in black or grey

Dre Swervo | Sep 17, 2019
Good Momma | Sep 17, 2019

They got gray and black

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Are you able to exchange uggs ordered on website at this location ?

Sade Jagdeo | Sep 17, 2019
Susan Cowlard | Sep 17, 2019

Check that they have what your exchanging for in store. 👍

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Hi can I exchange Uggs for a different size even if we ordered on line

Nick T | Sep 17, 2018
Janay Terry | Sep 17, 2018

Yeah

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Hi, I'm looking for the UGG Butte II in black for Big Kids, UK size 7 wich I believe is US size 6. Do yu have it in store?

Indira González | Sep 17, 2018
Michael Inghilterra | Sep 17, 2018

No

Do you have a sale today on the Sundance waterproof boots?

Phyllis Cherry | Sep 17, 2018
Carline Castang | Sep 17, 2018

No

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