Rocky Mountain Saunas

Donald Steerman

I have buyers remorse. I wanted to support a local Colorado company and after reading reviews online I decided to go with Rocky Mountain Sauna’s. I placed my order over the phone and decided to save $300 in shipping and pick it up my self. I rented a uhual cargo van and it fit perfectly. I got the 2 seater Colorado model with the red cedar upgrade. I checked all 3 boxes it came in to make sure all the serial #’s were the same as I read that online to make sure in their online directions. When I unloaded all the pieces I noticed that the sauna panels in box 2 were a light wood color and not the dark red cedar that the other sauna panels were. It was obvious. I sent a picture and called and talked to Jessica’s. She said sometimes wood colors vary and asked if it smelled like cedar. They had me check the boxes and make sure all serial numbers were correct and they were. They were so confused why that happened and said that has never happened before. Her supervisor had me check the actual sauna panel where they put metal plates with serial numbers on it. Sure enough it was a different serial number. I was ready to drive it back to the warehouse that same day but they had to investigate it and find the mix up. Jessica was good with communication to make it right. They ended up finding it and they had it delivered to me free of charge. It took to the end of the week to get it all shorted out and delivered to me. I’m just really disappointed that there was no follow up on the replacement delivery and that everything was correct and working. The sauna was very easy to put together with 2 people and took no more than 1 hour. I am disappointed that one of ceiling lights does not work. There are two inside the sauna ceiling that are dimmable for lighting. Another issue is that my speakers sound blown out or a little crackling. I’ve tried usb, fm radio and Bluetooth connection to make sure it was the speakers and not the music. All the same sounds a little blown. As far as the sauna heat, no problems at all. It heats to 150 degrees fast and is more than enough to get a good sweat session. Why I have buyers remorse is because I don’t think it’s worth the $5,000 I spent on the sauna at all. If I didn’t have any problems I wouldn’t have that lingering in my mind.

John Malley

I have had a Durango Sauna for 7 months now and this product is just fantastic. The company provides a product that is exactly as how they describe it. Quality. I did my research and could have gone with more expensive models, but I am happy I bought this one. Its just just as good. It was simple to assemble and was shipped across the country in solid shipping boxes. The assembly instructions were straight forward and the unit went together without any issues at all. I also want to add that dealing with the company is awesome. Everyone I worked with on the phone was very friendly, professional and knowledgeable. This is just a great company.

Dr. Jan Slezak

I am very happy with the sauna, which I got after my extensive reasearch. Out of 20-30 vendors I narrowed it down to 3. I was looking for 1-2 person far IR Sauna, low EMF, new style Japanese carbon heaters, heaters in the front and in the floor, properly kiln dried hemlock or cedar option, etc. I ended up with a 3-person model. I am very happy with it. I went for cedar, which probably has a better environmental resistance, looks very nice; and as a woodworker I have no objections to the craftsmanship. Looks like a nice piece of furniture. I upgraded to Pioneer sound system but haven’t really used the audio yet. Sauna setup was easy with an extra pair of motivated hands, and a towel rack that was promptly discovered and chewed up by my one year old boxer during the assembly was quickly replaced with Heather’s assistance. She also gave me an unexpected follow up call and went through the sauna operation instructions with me. The sauna warms up quite fast and 130F is all I need to warm up quickly and start sweating. Durango can accommodate my 6 ft tall body laying down comfortably, although the inside dimensions require a decent bend in my knees. Outside lights are a nice touch. Color LED inside lighting sets the relaxing mood right. I am glad I ordered their optional cushion to be more comfortable laying on the bench. My friend upon my great experience and advice is strongly considering to get her sauna from Rocky Mountain Saunas in the very near future.

Judd Hilton

I purchased the "Big Bear" model for my wife's birthday back in the fall of 2013. When it arrived the packaging was l little roughed up and torn. I took pictures and had the driver in one of them. It also noted everything on the delivery manifest. The good thing was there was no damage to the parts inside. My Son and I were able to carry the individual sections down to the basement quite easily. We spent about 2 hours putting it together. Everything was quite simple but it did require a little tweaking and nudging to get the walls to fit properly. Days earlier I had installed the 220 V outlet in the proper position. So we cranked it up and let it run through a one hour cycle checking all the lights and the radio. Everything worked flawlessly. After almost 3 years of use we still love it. We have never had a problem with its operation. My wife and I use it about 3 times a week. When our Kids and there Kids visit it goes through 2 or 3 cycles per day to accommodate everyone. Rocky Mountain Sauna's is a very good company. Their People are wonderful and absolutely no high pressure tactics were used whatsoever. I have friends with other brands but none are as good as this one. In my opinion they are the "Best Bang for the Buck" hands down! Jud Hilton, Lt Col, USMC Ret.