Geek Squad

Ann Pearson

The Melbourne location Geek Squad has to be one of the absolute worst! My 12-yr old neighbor could have done what they did to my computer and with better customer service. After complete chaos for 3 weeks, finally picking up my laptop and the guy was going to let me walk out without even giving my the power cord. Seriously, if I could have given 0 stars I would. Don’t waste your time or money there.

Liz Robinson

Saw ad, went to store,got what I wanted and left. Perfect.

Mike L

7/29/2022 Made online appointment to replace IPhone 7 battery. I bought a 12 but want the 7 for music, etc. I searched on web the question about the tech needing the phone passcode. In one stream alone 2 geek squad techs answered yes and no. Apple answered yes. The reason they claim is to run diagnostics, and I’m guessing it’s so a customer can’t claim new damage occurred while in the hands of the tech. Anyway, it’s an IPhone 7, really old so my position is you use it in front of me and see it works and the screen is not broken, passcode lock it again and just replace the battery. They insisted Apple requires them to run diagnostics. Seriously? It’s a 7, a phone that Apple has no responsibility for. So I walked out and over to Ifixit, paid an extra $20, no passcode, no diagnostics and done in 17 minutes. Years before was my only other interaction with the Geek Squad. I bought a new high-end desktop that powered up but never booted correctly. Within 2 hours of purchase I brought it back for exchange. Not return/refund. The Geek Squad has to test the computer to ensure it’s broken to get an exchange. Because if it works properly and you want to return it they’ll charge you a 15% restocking fee. I’m not returning it I’m exchanging it for a working computer. I GUESS THE SERVICE MANAGER COULDN’T UNDERSTAND THE DIFFERENCE BETWEEN A RETURN FOR MONEY BACK & AN EXACT EXCHANGE for a working machine for which I already paid $1,100. Anyway, the young service manager refused to replace it until the tech could boot it up and run diagnostics. She could not grasp the fact that the computer would never boot up to be able to run diagnostics because it was not capable of booting up, hence the want to exchange for a working computer. The tech told her the computer isn’t booting up more than once, it doesn’t work. She insisted on charging me a 15% restocking fee for a machine that doesn’t work so obviously can not be restocked. The tech even tried to get her to understand but no luck. I filed a complaint with BestBuy and they refunded the restocking fee. I can’t blame the tech, it was the fault of a slow-on-the-uptake service manager.

Mary Deese

Excellent I have them on a service plan which is good for a year and then I come out and fix anything any problems you have without charging you further so I would recommend them highly The geek squad is a great service to anybody setting up their computer having problems with it