First U.S. Grass Valley Branch

Brian Smith

I had a business account with this place but ended up moving my money out. unpleasant to work with and not helpful. Last straw was getting a call to sign to finalize a loan that they said they approved and then getting there and finding out they didn't approve. Not mad so much I didn't get the loan at the time but that they told me that everything was good and come to sign when that was not true. A simple sorry would of gone a long way but instead they were annoyed with me. lots of other banks out there would not recommend this one.

Chase Krog

I chose to bank here after Bank of the West shut down my account for no reason. First US people were super patient while I got my paperwork together and kept correspondence while I was working on it. The teller that set up my account was very friendly.

Liz King

I've had an account with First US for many years and have found them to be helpful, respectful, and honest. I feel good knowing that I'm not supporting the evil big banks and that, when I have to go into the branch, I'm likely to see Telly who's worked there since I joined. A few years back, someone hacked my bank account and they were very helpful, accepting my claim and reimbursing me. I was able to rebuild my credit using a First US secure credit card. I also opened my first business bank account here. Oh, yeah. We go way back (*smile*). I feel sorry - and surprised - for anyone who has ever gotten poor service there. I can't imagine what happened. Maybe I'm just one of the lucky ones. My only critique is that the Grass Valley branch is too small. It's not set up very well, considering how long the line can get, especially now, with Covid and social distancing. But I appreciate them taking it seriously and putting safety first. Hopefully, once the pandemic is over, they'll get a bigger space.

Keara Kistle

My dad went to this bank a few days ago and they very rude to him for not having a mask on. We let them know he has a medical issue that prevents him from wearing one. Mind you, he only went in because their ATM was broken. Well, they were very rude to him and while he was in the bank, another person came in without a mask and they never told her she had to put one on and he asked them why didn't they tell the lady to put one on and all the bank ladies could do were shrug. The bank also asked him for his medical papers when that goes against the ADA law. Now, they call him and tell him he needs to wear a mask and have his medical records and are super rude over the phone to him. We will be changing banks..and oh, maybe get your ATM fixed so this doesn't happen again 🙃