Dunkin'

Brandon Cruz

Bad experience. I ordered a shamrock coffee and they didn't have it on mobile order. Now, since last summer i've just eaten the difference in $ when i order something they don't have, dozens of times no brown sugar, no cold foam, no egg bites, no bacon croissant. Like fr, i can't keep just eating $3 every time I walk in the door, so today I said, sorry, I need the money back. I don't wanna be that guy causing a fuss over 2 bucks but honestly. The guy tells, the manager says you have to pick something else, so I said i don't need anything else. Then the manager comes out and tries to say i have to pick something else or nothing at all. That's not customer service. If someone buys something and you don't have it, you give the money back, don't take my money and tell me too bad so sad. They returned $1.25 but the actual difference was $1.60 but tbh I'm not coming back here cause of that experience. They could have said "if you want something else, we'll give you something else, but if not, here's a refund." which is the right thing to say. Employees are very kind, friendly, I have no prob with them and have always had positive experiences here before, its just the managers interaction today that was really uncalled-for.

Krystyn Croney-Barot

I had a DT order but I had to switch to in store pick up. The whole team was amazing, friendly, and in good spirits. You all were great! Although it was busy, they worked through it fast. I wish I had gotten the name of the woman who had specifically helped me. She saw I had been waiting and grabbed what I needed. She was a black woman with shaved down hair, salt and pepper. Thank you!

jennifer alexander

Love dunkin in general, but this location is on my tops list, dunkin/ Baskin combo, can sit, enjoy the view, people watch, near a hospital so if you don't mind sirens its the place for you. And family friendly, at times though seems short-staffed, service is always great!!

Miguel Hernandez

Ever since the old manager left or whoever the lady was working the drive thru for years this place has gone down hill. The new staff works super slow. I gave up the drive thru after waiting online for almost 40 minutes, I went inside hoping service would be faster and nope! They took there sweet time line was long outside and inside the store. I understand that busy-ness can become overwhelming but I’ve worked for Dunkin’ Donuts in the past it was actually one of my first jobs and it was just the lack of caring and lack of urgency that makes this staff horrible. The staff had conversations amongst themselves and just laugh behind the counter as the lines get longer. If u want to make it anywhere on time don’t think about stopping here for ur coffee needs.