US Customs and Border Protection

Richard Hollon

A disgrace to Americans. The man checking passports before you enter the lines was extremely rude and vulgar. My wife has a greencard and it’s never been a problem at any Port of Entry to allow us to be together in the American passport holder line. Only in Newark airport is this a problem. After trying to explained our experiences at other airports the man insisted I was arguing with him. So we followed his instruction and a nicer man came along and moved us to the diplomatic line because we had an infant. Why couldn’t the first rude man do this instead of yelling at us? Overall these people are very rude and disgraceful Americans, who have a little bit of authority and no brains. Worthy of a formal complaint!!

Leo Andriasyan

Absolutely useless phone line, rings forever. And it gets paid for with my taxes, what a waste! Management should be stripped of their ‘ranks’ and get back to work at the fast food parlor.

Joseph Kinn

Had an appointment today after 2 years of waiting cause my last one Was cancelled on Thankgiving day with no notice Due to covid. We arrived 45 mins early and the man Santos, who was to interview me was out talking to someone He saw us walking his way asked if we had an appointment. I said yes but i like to arrive early so i gave him my name and he said yes your early but you know i will take you now if your ready He was very kind very helpful and made sure i fully understood everything. It was an amazing experience considering the last, and he is the perfect professional to be that position.

Drew Lin

Please expect long wait and careless services