Superior Motors, INC.

Sheila Prince-Wright

Three scheduled visits to this business and truly disappointed with customer service each time...I had to interrupt a conversation between three female employees, and got looked at sideways because of it...Really... The last scheduled visit was by far,the worst..took THREE HOURS for a tire rotation ( scheduled @10a.m.)and recall replacement..was told it would take about an hour, I could wait there, or leave and pick up in allotted time.. I chose to leave and gave my PHONE NUMBER, in case of early finish...guess when I got the call? NEVER...I had to call...finally at 1:30pm..you can pick up your car ,but we don't have the item to do recall.....WHAT????Lousy,unprofessional, uncaring, rude,and ignorant actions with customer service...will be taking my vehicle to another business for future service...All this attitude and nastiness after all these years, it hasn't changed, won't change...such a shame and so pitiful to act this way...so sad....

Ciera M

7/18/2022 4 Stars UPDATE: Im changing my review from 1 star because I appreciate this business returning the additional fee to me. Thats great business and customer service. Thank you Buick for the speedy response! 7/15/2022 1 Star: Made a appt for a simple diagnostic test at 9am! Diagnostic test are advertised all over the service area as $79.95. At 11:00a i had to request for my car back because a scan shouldn’t take 2hours especially with an appt being made. Im then charged $95.62. I asked why and he states “taxes” I get the bill taxes were $1.03 They charged $14.64 for “shop charges” on a damn scan but dont mention it until time to go. Poor customer service and appts dont mean anything and learn how to explain the bill.

Bobby Funderburk

Top notch service. My family and I stopped in early Saturday morning on our way to Florida for vacation. We had a terrible shake in the front of our Suburban and they took us right in and fixed the problem. The guys up front were super nice as well and made us comfortable for our wait. Highly recommend them for any of your needs. Go check them out if you need to purchase a new car or for service!

Chris Walling

Took my car for oil change and tire rotation, tech found that I have a heavy oil leak and needs to be addressed. I like that they give you a detailed report. I trust that they will be honest and fair.