Prime Storage

Category: Self-storage facility

Address: 170 Clay Pond Rd, Bourne, MA 02532, USA

Phone: +15086257511

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–4PM

Reviews

Kelley McGoldrick

Sep 14, 2022

Horrible! Rude. On hold forever. Still issued late payment notice on a unit I closed out, left empty and broom swept, AND paid an additional $35.00 for only giving 1 days notice to terminate instead of 15 days notice. How am I late on a unit I vacated over a month ago!!!!!

Ellie Garcia

Aug 21, 2022

Kim from the office is a very competent woman. Wow, she rocks that storage!!! and her costumer service experience is prime... Thank you Kim for helping me while I needed storage. You folks are the best I ever experience. You are 5 stars

John Furtado

Aug 18, 2022

Bought a unit there from an online auction. Called to confirm I was picking it up that day. Drove 45mins there. I ho to pay and they tell me the owner paid 5 days ago and they forgot to pull the auction. So now I'm out 50 in gas and 2 hours of my time. Glad it wasnt a bigger unit I would of rented a truck and had a helper. Avoid this facility

Sharon Fluet

Aug 15, 2022

We signed a contract with Cubesmart and ended up with Prime Storage. IT WAS A HORRIBLE EXPERIENCE. When Prime Storage took over we were given little notice, we had to sign the contract or our storage unit would be emptied. We were out of state at the time. We called and spoke with an employee who said our storage fee would be prorated based on when we vacated. We were 2 days beyond the end of month date. Apparently he was wrong! They charged an additional months rent! Then we notified the front desk when we vacated the storage unit, following it up with an email. We were charged another months rent. I guess the staff did not know what to do! I was told I had to send the email proving we vacated the unit. It took 2 emails requesting a refund with no response email or phone from anyone at Prime Storage! The refund just appeared! Not a good start for this company. I will never go back and tell everyone I know.

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Questions & Answers

What is climate-controlled storage? Do I need it?

Prime Storage | Feb 17, 2022
Prime Storage | Feb 17, 2022

Climate-controlled storage units are temperature controlled. Climate control means that we use reasonable efforts to maintain a temperature in the building where the Cube is located of between 55- and 80-degrees Fahrenheit. This type of environment is ideal for storing furniture, metal, fabric, and other items

How do I access the storage facility?

Prime Storage | Sep 15, 2021
Prime Storage | Sep 15, 2021

Most of our facilities have an electronic gate system that can only be opened by a code that is assigned to each individual tenant.

How do I make a payment?

Prime Storage | Sep 15, 2021
Prime Storage | Sep 15, 2021

To keep you and your information secure we have set up multiple ways you can pay including using our mobile app, our online customer center, stopping by the office, or mailing a check directly to your local facility. Additionally, we offer the convenience of AutoPay, which will automatically charge your Mastercard, Discover, Visa, or American Express each month without additional fees. You can also call our secure, automated payment line.

Do you offer any discounts?

Prime Storage | Sep 15, 2021
Prime Storage | Sep 15, 2021

Many of our stores offer attractive discounts and promotions on renting a storage unit, including percentages off and first month free. We also offer additional discounts via our referral program. You can view our current promotions by visiting our website.

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