Salem Co-operative Bank

Category: Bank

Address: 3 S Broadway, Salem, NH 03079, USA

Phone: +16038933333

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 8AM–12PM

Reviews

Susan Brown

May 2, 2022

Horrible bank. They try to tell you what you can and cannot spend your money on and constantly have fraud alert call and lock your card over the same purchases and places you go to all the time. Was also given a hard time when closing the account and due to this constant frustration. Every time I called to fix these issues no one seemed to know or tell me why it’s been like this. They need to teach these people how to be customer friendly and not mess around with peoples money. Horrible bank/horrible customer service. Glad i closed my account!

T B (Terry)

Mar 2, 2021

1. My elderly mother is uncomfortable using the drive through option. Right now, that is the ONLY option being afforded to her, as she does not currently have a safety deposit box (apparently, that is required for lobby appointments). I attempted to use the online banking service for her instead, but could not remember my ID (I am on the accounts as well), since I rarely access them. They had NO capacity to supply my ID to refresh the password, and went so far as to tell me I had no online account with them - so...what did I previously log onto to see her balance? The management of this place is ludicrous. Lots of other businesses have somehow been able to keep people "safe" while actually granting reasonably easy access to their services. They have shown no capacity to do so. FAIL. 2. The customer service coming outside option was not offered as an alternative until I posted this review - it was previously offered only if the drive through wasn't sufficient. My mother doesn't use a cell phone. How does she contact them without going through the drive through? (see above). Again, clueless. Just take appointments for God's sake. I especially enjoyed, after stating she doesn't use or have internet, being asked if she had an e-mail account. They DO know how e-mail works, right? UPDATE: I had to re-enroll in their on-line banking, which had me enter 5 security questions. These can't be used to retrieve a sign-on ID? Turns out they ARE used when setting up the mobile app. The mobile app didn't work for me when outside of wifi range, but after a couple of tries, I finally managed to get a check deposited. Total time to accomplish the check deposit: 1 week. If you think that's good customer service, by all means, carry on. Oh, and they also gave my brother a hard time cashing a check drawn on their bank a few months ago, even though he provided his driver's license.

C B

Oct 27, 2020

🏦🏧👌

Gina Whittier

Apr 3, 2020

The Paycheck Protection Program listed this bank as an approved lender to help keep the Essential companies working in these trying times. We were told that they would not accept application for the Payroll Protection Program assistance because we were NON-members of this bank!! They did not suggest we become a member, they said try back in a few weeks maybe then. Small companies will be closed in a few weeks if this is the assistance that they are offering. SHAME!

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Questions & Answers

Do they have coin machine in Methuen?

Dalton Johnson | Feb 17, 2022
Salem Co-operative Bank | Feb 17, 2022

Hi Dalton, Yes, we have coin machines in both our Methuen, MA and Salem, NH branches. Thank you for your inquiry.

when to we get a new card?

haffnersoil1 | Sep 15, 2021
Salem Co-operative Bank | Sep 15, 2021

Good morning, Please call us at 603-893-3333 so that we may assist you with questions regarding your card. Thank you

How much do you need to put in to open savings account

Christina Cormier | Sep 16, 2018
Kim Hackett | Sep 16, 2019

There is a $10.00 minimum to open a savings account. For additional information please visit our website www.salemcoop.com. Thank you for your inquiry.

Does SCB have safe deposit boxes

Lorraine Mcsweeney | Sep 16, 2018
Kim Hackett | Sep 16, 2018

Yes, but there may be a waiting list

Read More

Is the bank open today

Sandra Libby | Sep 16, 2018
Bonnie Jacques | Sep 16, 2018

No, closed

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