Mass General Brigham Urgent Care - Boston Common

Diego Sanchez

Bad service, extremely long waiting time, and more importantly: they have no resources to treat you properly. Wasted of money.

Josh N

Went in. They failed to diagnose the problem and instead just have given me prescriptions for a ton of different drugs. Such a joke. Long wait too so expect a few hour wait.

Sean O'Connor

I would rather die of the common cold than visit this urgent care again. 4 hours of waiting in both the waiting area and exam room, just to have my nose swabbed for 3 seconds to do a COVID test (which was all I wanted). Not my first time coming here and it’s the same random excuses about a “situation with a patient that can’t be discussed and is requiring all the staff’s attention.” I tried to leave after my swab and they blackmailed me into sitting in the exam room, saying they can’t/won’t run my swab test until a provider evaluates me. Which is confusing because how is the provider evaluating me if they haven’t run my test? All-around a horrendously inefficient operation being run at this clinic.

Nancy

My husband had a hand injury from a bike accident. This was the closest Urgent Care. The wait was 40min. The exam & xray were quick & he was called at home within an hour to confirm the initial results. All of this was way better than expected on a sunny Saturday. Our only concern was that there were no written discharge orders that came home with him. Our initial questions were answered on the f/u phone call, but that isn’t a substitute for instructions to refer back to. Otherwise, our rating would be 5 *