Address: 200 Colonial Center Pkwy Ste 350, 400, 500, Lake Mary, FL 32746, USA
Phone: +18605475000
Sunday: 8AM–6PM
Monday: 7AM–11PM
Tuesday: 7AM–11PM
Wednesday: 7AM–11PM
Thursday: 7AM–11PM
Friday: 7AM–11PM
Saturday: 8AM–6PM
David Gruber
My wife and I have been trying to get our claim settled with this insurance company since february. A Hartford-insured driver made a left hand turn without yielding to oncoming traffic and my wife broadsided her. The Hartford driver was at fault (they have the police report) yet they persist in trying to place partial blame on my wife and have not refunded our $500 deductible paid to our insurance company. I will make sure that a new claim is filed by my wife as she has suffered with PTSD symptoms as a result of this accident.
Derek Clark
I have been working with these people since December for Short Term Disability claim. Worst service imaginable. They have misfiled paperwork, lied about interactions with doctor and receiving paperwork, and terminated my claim even though employer will not permit my return to work. I am actively working with my employer to encourage them to look for new provider of benefits in the future. They have had multiple lawsuits regarding the handling of disability claims in the past and the people reviewing my case files have not read paperwork to even make an accurate determination of my benefits. I had a rep call me and ask to speak with my doctor because they called me instead of them. Unfortunately for them, I carried a FL 2-15 license and have caught them in multiple lies. Needless to say, my case is still in review, for over 30 days now…
Owen Houghton
Waited 1:23.30 for "your call is important to us" after agent assured me it was for a special agent to solve a glass claim issue since Oct 4 unresolved by their vendor Safelight. . very frustrating for a 20+ year member. Will start over tomorrow . ..
Lisa Narciso
This is by far the worst company. I have paid into LTD for 13 Years and I didn't necessarily think I was entitled to it but I did expect them to act professional. The communication from Dustin Hulbert was null. Weeks and weeks of phone calls not returned. I have paid them over 11 grand over the years and I can't even get a return phone call.
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The fax numbers depend on the department. What department is she in?
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