T-Mobile

Elizabeth Pariseau

I went to Westgate Brockton Store to add a line with a old phone. I met a very knowledgeable and patient young lady. In no time I was walking out with all problems solved. SHE IS A KEEPER. Sales Representative #****796. Thank you

Gina Mercedes

Came in to upgrade and was greeted by the manager Moses at the mall location. I was told the wait times can be around 5-10 mins before a representative is available. So I sat down and waited 5 mins till a rep was free. Charles helped me pick out my phone and gave me break down of what monthly cost would be. I highly recommend going to this location for service.

Cj Janey

I can't belive I was told I can't be helped because the employee wanted to Start closing 40 minutes before closing. Mind you I was walking into the mall with a friend who had talked to an employee about opening a new line. I also wanted to start a new line in addition to the 2 have. We saw the employee heading to a brake and said no problem we'll wait. When we came back the employee my friend spoke with was helping someone and said he the coworker could help me. That employee said no I'm trying to get the store ready to close. Never in my life as a former manager of several business would I dare say that. Nevermind in front of the customer. I asked him if he was serious he was. I had a few words for them and he continued to head out back. My friend and I left and had to come back to see that same employee helping someone! This store had a 2 star rating I left from months ago.... it's now a -2! This does not help the image brockton and the Westgate mall have poor customer service and rude people... I'll spend the gas to not do business in my city! Now please refer to my review on metro... total 360°

Andrew Muttiah

Had a terrible experience here today. The associate who came over to help us was not friendly at all and seemed miserable and it seemed like he did not want to help us at all. We needed to add another person to our plan through a free line we had before but he said we had to do it online even though we already tried online and got told to go in person. He could not even give us a breakdown of prices correctly for each person on our plan. Will not be back here.