Louis & Clark Medical Supply

Zackqueline Wallace

Louis and clark in easrlongmeadow. I received a Used tens unit and was refused an exchange basically told me I'm not telling the truth. I recieved the unit with the battery already in it pads open and already attached to holding strip the battery in the machine was one they dont carry and the case dosent close properly.. The tens unit only stays on 30 minutes and stops working properly. Called the spervisor Sue on Monday she asked me to hold on while she calls the Eastlingmeadow store she couldn't get anyone and said she would call me back haven't heard anything yet. What's so hard about exchanging the equipment and not telling the customer she's not telling the truth. Bad business practices. My insurance covered this tens unit but now I will have to go out of pocket to buy one somewhere else