Schermerhorn Real Estate Holdings

Donna Hayles

I have lived in 2 properties controlled by Schermerhorn Property Holdings since 2018, and can definitively say that they work their hardest in getting in tenants, but are unresponsive to the needs and general safety of said tenants once they are in. They wear the facade of respectability, but this is a very thin veneer. I slipped and fell twice and reported the first one (which was ignored). I did not report the second because it seemed pointless. The most egregious incident that occurred was earlier this year in February 2022 when someone with the on-call group opened my door at 5:30 A.M. (read that again!) Luckily I was up and doing work in the living room so I heard the knock. I chose to ignore the knock because who answers their door at 5:30 when no-one has identified themselves? I was not expecting anyone. I knew it was not the police because they would have identified themselves, so I decided to wait it out. The knocking continued a few times and when I looked through the peephole, I saw someone wearing a heavy jacket and a hat pulled down over their head. Of course I did not answer the door. But imagine my surprise when the person on the other side opened the door. I was close enough to the door to slam it shut and demand to know who it was. It was then that the person (a woman) indicated that she was with the property and that there was a water leak downstairs. She showed me an ID (I have no idea what it said as I was in a heightened state of panic), and she showed me her work shirt that she was wearing. She said she needed to check whether the source was from my apartment (it wasn't). While I understood the concern after the fact, I was flummoxed why I was never contacted by the property (no text, email, phone call, nothing!). The woman said they did not have access to tenants' information at the time, but does this give anyone the right to invade one's privacy at that time of the morning? The lease agreement indicates a "reasonable time" to enter our apartments, but certainly 5:30 A.M. is not a reasonable time for anyone to enter someone else's apartment without advance notice. It is not my business that Schermerhorn had not shared tenants' information with their on-call agents. That is their problem (I think that they have since resolved this issue. I don't know, and I really do not care anymore!) To add insult to injury, when I called to complain, Nicole Palmer, the Maintenance Manager, was extremely condescending and dismissive of my concerns. She opined that I must have been terrified when a small woman entered my apartment at 5:30 in the morning, completely ignoring the fact that this was an invasion of my privacy and that I was a single woman with a child. Forget the fact that I too am a small woman (5'1" 115lbs). In a different context, what if I had been a licensed firearm holder? It made me wonder how many other times they have entered my apartment without my knowledge. Schermerhorn's solution was to put a deadbolt on the front door. But this did not solve the problem, as it only provided 2 locks that they could still open at 5:30 in the morning. I was later given the opportunity to install a deadbolt if I wanted to, but was told that in case of an emergency and the emergency crew had to break down the door I would be responsible for the cost. I declined the offer. Schermerhorn Property Holdings' behavior is not only offensive, and condescending, but is also disrespectful. As an entity, they do not not consistently take the well-being of their tenants into consideration. I do not recommend their properties to anyone.

Farzeen Fatima

I'm updating my review as I left apartment last month. Whoever is thinking of living at any of schemerhorn properties please be advised they will not refund your deposit. They should mention it that no matter how you leave the place we will not refund. So you shouldn't hope for that

Leo Talback

My wife and I just moved out of a new apartment we had lived in for 2 years. We are to older people on SS. THEY DEDUCTED 795 DOLLARS FOR WORN CARPET IN THE MASTERBEDROOM WE HAD NO ANIMALS AND IT WAS JUST US 2 PEOPLE I WANT PEOPLE TO KNOW GOING IN YOU WILL NOT GET YOUR SECURITY BACK

Tammy Singh

The apartments are beautiful