Address: 1595 Highway 36 W, Spc. 420, Roseville, MN 55113, USA
Phone: +16516360877
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Amanda Milks
My husband and I purchased a wedding ring at the Kay outlet in Eagan in November of 2021. The ring that was closest to what I wanted ended up being a pre-owned ring, but it didn’t bother me and the ring was also offered with a warranty. Near the beginning of the year, I lost a stone. Using my warranty, I sent in the ring to be fixed. I used the Kay in Blaine because it was closest to home. This happened on two more occasions in the following 5 months, with my ring being sent in for repair, immediately each time. The last time, Kay (Blaine) wrote a note to the jeweler and sent it along with my ring, advising them to check every single setting to ensure tightness. I get the ring back and everything seems fine. June 12th, I go into Kay Jewelers at the Rosedale mall, for a simple cleaning and was told that one of my diamonds was loose. They offered to send it in to the jeweler once again, but my husband and I were frustrated and wanted more than a temporary fix, so we decided to go to the Kay Outlet in Eagan to discuss the issue with a manager at the store it was originally purchased from. Once we get to Kay (Eagan) we explained to the manager why were there, but she offered no empathy and simply offered to send in the ring to a jeweler for repair. To us, that wasn't a sufficient solution. Because we had sent in the ring for repair 3 times since we purchased it in November, and because it was a pre-owned ring that was obviously a faulty or damaged ring prior to it ever being on my left hand, my husband and I had hoped for a refund instead. But the manager made it clear, that that wouldn't happen. She stated that when her diamonds fall out of her rings, she simply sends them in for repair, "no big deal." She also stated that because I purchased a pre-owned ring, that is the risk I accepted; was having stones regularly fall out. We felt the manger blatantly minimized our concern and basically told us that because we didn't have the budget to purchase a ring brand new, that I am just going to have to deal with having a ring that loses stones. She offered to exchange the ring for something else for the original purchase price. But my husband and I were not interested. The manager then took the ring under the scope to poke at each diamond, to check for tightness. A minute or so later, she said there was "nothing wrong" with my ring so she had "no idea" what the Kay staff at other store (Rosedale) were talking about. I wish I would have had the mind to get her name at the time. We returned to Kay (Rosedale) so they could show me which diamond was loose. One of the staff members took my ring and pointed it out to me. She even showed me under the microscope when I asked her. There was indeed a loose stone. (Thank you Rosedale store) A week later, I decided to return to the Kay (Rosedale) to have my ring sent in for repair. I was assured that they use a different jeweler than the Blaine and Eagan stores, so there is a chance I may have better success. On that day, it was on paper that I was sending it in for a loose stone and a new, broken prong. When it was returned to me I learned this new jeweler replaced the bottom of my ring band with new metal, reshaped the entire ring, added rhodium plating, re-did 40 prongs, and tightened every stone. Although this ring should have been refurbished this way to begin with, I appreciated the time and care the jeweler put into my ring after everything I have been through. 1. Avoid Kay Jewelers. 2. If can’t go anywhere else, absolutely do your business anywhere other than the Kay Outlet (Eagan). 3. You should also stay away from the Blaine store, their jeweler is hack and you’ll have to send your ring in, again and again. 4. Don't buy Kay's product without a warranty. They care more about the sale than standing behind their product or customer service. 5. The staff are not equally trained to be able to identify faults in the jewelry they sell. Don't be sorry to get more than one opinion as your warranty allows.
Steven Nicolae
My Fiance and I found a beautiful ring that she adores here!! Ashley and the salespeople were awesome!! The prices are very affordable and the selection is vast...Thanks for making our Wedding Special Kay Jeweler's!!
Susanne Dickison
Excellent customer service & knowledge!
Waihon Liew
I took my watch in this evening hoping they could fix the link. I am very impressed and grateful for the kind service rendered by Melissa. Keep up the good excellent service.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can professionally clean jewelry for free.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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